mstorman Posted July 17, 2015 Share Posted July 17, 2015 Upon upgrading to 6.0 I've been unable to open PDF invoices in Adobe Reader/Acrobat. I upgraded to 6.0.1 and the same thing happens. When I try to open the PDF invoice i receive the following error "An error exists on this page. Acrobat may not display the page correctly. Please contact the person who created the PDF document to correct the problem." Im attaching the logo and pdf invoice. Thanks. Invoice-2162.pdf 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted July 17, 2015 Share Posted July 17, 2015 two questions... 1. have you modified the invoicepdf template in any way? 2. if you replace your logo with the placeholder image, does it work? 0 Quote Link to comment Share on other sites More sharing options...
mstorman Posted July 17, 2015 Author Share Posted July 17, 2015 I havent modifed the template at all. Though, when I just use the placeholder image, it works. - - - Updated - - - Ok, the png that I was using didn't have a background. I added one and it works. 0 Quote Link to comment Share on other sites More sharing options...
mstorman Posted July 17, 2015 Author Share Posted July 17, 2015 I had a report opened already. The issue still exists if I open the pdf in adobe acrobat/reader. If I open it in chrome it opens fine. see: http://forum.whmcs.com/showthread.php?103414-Unable-to-open-PDF-invoices-No-logo-appears 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Nate Posted July 18, 2015 Share Posted July 18, 2015 Hello, Can you PM me an example pdf and the logo you are using. I have not been able to reproduce this. Nate C 0 Quote Link to comment Share on other sites More sharing options...
tap0le Posted July 21, 2015 Share Posted July 21, 2015 (edited) This is happening for me too! Starting at 6.0.1 Edit: Like the post you linked to said, It is a really weird issue with transparency. Edited July 21, 2015 by tap0le 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Nate Posted July 21, 2015 Share Posted July 21, 2015 Hello, While I would appreciate some PMs or attachments of emails that are having trouble here so I can investigate this further. We do have an issue I think may be related that we are currently working on. It was observed in WHMCS v6.0 that the white background is no longer being set for PDFs which are generated. We are working to fix for CORE-8745 and if someone can provide me with replication steps for this I will be happy to test with your logo as a custom logo once the case is resolved. Have a great day, Nate C 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Nate Posted July 21, 2015 Share Posted July 21, 2015 Hello, As an update I have merged these threads together and am going to leave it open for a bit until we get wider confirmation of resolution. I may have jumped the gun in closing the previous thread. I normally hesitate to do that because the threads can easily become confusing with lots of extra information in. I would ask if this is happening to you, please send me a private message or post the logo you are using. If you would rather open tickets to get more investigation, I am happy to get PMed ticket IDs as well. Towards a full resolution, Nate C 0 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.