[unconfirmed] Registrars Page not functioning correctly 5.2.6

[And then there was one les]

The registrars page is not working properly (could have been earlier i have not been into it since 5.1.3).

 

There is no admin header, footer or sidebar, i can only activate registrars but not deactivate or configure them.

 

To reproduce:

Admin -> setup -> products and services ->domain registrars.

 

This is occuring in all templates, blend, original and v4

[WHMCS Chris]

Hello,

 

Can you update to 5.2.7 and let me know if you're still having this issue? 5.2.7 is the latest version.

[And then there was one les]

is it a full upgrade or an incremental? A: Both

 

I have completed the incremental to 5.2.7 and it still occurs, I am wondering if i should download a complete copy of 5.2.7 and upload that, although i doubt that would make a difference if the only files that changed are in the incremental?

Edited July 28, 2013 by CDJ Hosting

[WHMCS Chris]

Hello,

 

If you were running 5.2.6, the 5.2.7 incremental is sufficient.

[WHMCS Chris]

I'm unable to replicate this - can you enable display errors and provide the error output?

[And then there was one les]

zero errors reported, i enabled both php ans sql errors, nothing thrown back.

 

I have also to note, my admin area is not the default "admin" location. just so that you can check all is correct.

 

Enabled E_ALL error reporting from configuration.php still nothing showing.

 

I have checked my dev install, this isnt happening there it seems i have a bug on my live system, im going to have to do a copy over of my dev install and see if that fixes the issue i have maybe a file didn't copy over, so not a bug after all.

Edited July 28, 2013 by CDJ Hosting

[WHMCS Chris]

Can you submit a ticket and provide the ticket #?

[Daniel]

Seen this quite a few times and it's normally due to a bad registrar module. Enabling "Display Errors" under Setup > General Settings > Other then refreshing the registrars page should show which one is causing the issue.

[And then there was one les]

it is two bad modules, not from the way you said i tried that earlier and found no errors displayed at all.

 

The two modules causing me issues, which im glad to say i dont use,

 

ventraip: when this module is uploaded to the server i get the out pur as described above, (now removed)

webnic: This one is different, the only thing that displays when i upload this one is the header of the page and nothing else (now removed)

 

Its likely these are old modules but seeing as i will never use them im just deleting them from my installation.

 

I still dont see why its breaking my live install and not my dev install but its not going to be an issue in the furture.

 

Added to checklist for upgrades

[And then there was one les]

Thanks for the reply chris, i have fixed my issue. the files so far as i am aware came from the version 5.2.6 download, it was a full upgrade from 5.2.5 but again, so far as i am aware there was no issue there in 5.2.5 but i could be wrong as mentioned earlier.

 

I dont know if these modules were worked on or if something was changed that affected them, im sure the dev team would know that.

[WHMCS Chris]

Hello,

 

There were changes introduced in modules to address potential security vectors. Which is why I requested a ticket or the actual error provided.

[And then there was one les]

Hi chris, i removed all modules that are not being used rather than taking up support time with this. As i said, there was no errors at all displayed or logged. All i can tell you about the problem is listed above sorry i can't help with this.

 

The only thing i can tell you for sure is that this is very odd because it worked fine on my dev install but not on my live.

 

Dev: Ubuntu 12.04 (desktop version), apache 2.2, php 5.3, mysql 5

 

Live: CentOS 6.2, apache 2.2, php 5.3, mysql 5

 

Its possible its just a freak occurance, i do have quite a large set of hooks in place however none of them relate to registrars or even the admin area so its strange.

[WHMCS Chris]

Unfortunately I'm unable to reproduce this - can you provide any errors at all please?

[And then there was one les]

Unfortunately I'm unable to reproduce this - can you provide any errors at all please?

 

I have checked all logs, and also enabled errors in the admin area, no errors being reported, just an odd display occurrence, unless there is some smarty error logging somewhere that i am unaware of then i am unable to provide any errors