panacheweb Posted June 7, 2015 Share Posted June 7, 2015 is there somewhere that lists the hours that support tickets will be answered on the site? Since that information is not listed in the support ticket initial response. 0 Quote Link to comment Share on other sites More sharing options...
OMAN GHOST Posted June 7, 2015 Share Posted June 7, 2015 Hi I do it in my site. You need to edit template. open supporttickets.tpl file and insert code for time for support department. code always will be in HTML. 0 Quote Link to comment Share on other sites More sharing options...
panacheweb Posted June 7, 2015 Author Share Posted June 7, 2015 Hi I do it in my site. You need to edit template. open supporttickets.tpl file and insert code for time for support department. code always will be in HTML. yes I know we can do it, my question is how come whmcs does not do it??? because it would be most useful to have it in the ticket info we get from whmcs for us, as in THEIR CLIENTS. 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted June 7, 2015 Share Posted June 7, 2015 the support page says its 24 hours, 7 days per week - so I assume there's always someone there, with probably more on during US daytime hours. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted June 8, 2015 WHMCS Support Manager Share Posted June 8, 2015 Hi, Department hours are listed at http://www.whmcs.com/support/ 0 Quote Link to comment Share on other sites More sharing options...
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