DJFireCFH Posted May 27, 2015 Share Posted May 27, 2015 Is there a way to see "who" closed a ticket? If it was a specific staff member or a client that closed a ticket? If there isn't, is there some way to do this? Just a simple message or information beside (or below) (Closed) that would say (by "namehere") 0 Quote Link to comment Share on other sites More sharing options...
merlinpa1969 Posted May 27, 2015 Share Posted May 27, 2015 yes view the ticket and hit the log tab 0 Quote Link to comment Share on other sites More sharing options...
yggdrasil Posted May 29, 2015 Share Posted May 29, 2015 Actually, why can customers open closed tickets is something I'm still asking myself. There should be an option for not allowing closed tickets to be re-opened in some departaments. 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted May 29, 2015 Share Posted May 29, 2015 Actually, why can customers open closed tickets is something I'm still asking myself. There should be an option for not allowing closed tickets to be re-opened in some departaments. http://forum.whmcs.com/showthread.php?92894-Ticket-Closed-Stop-customer-from-re-opening&p=390119#post390119 0 Quote Link to comment Share on other sites More sharing options...
yggdrasil Posted June 1, 2015 Share Posted June 1, 2015 http://forum.whmcs.com/showthread.php?92894-Ticket-Closed-Stop-customer-from-re-opening&p=390119#post390119 Yeah, well that is a visual hack. Something like this comes out of the box in every other ticket/billing system. Most customers reply tickets by email in my case, that would not stop them from re-opening closed tickets. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted June 5, 2015 WHMCS Support Manager Share Posted June 5, 2015 (edited) Hi, If the Setup > General Settings > Support tab > Prevent Email Reopening option is enabled, clients won't be able to re-open tickets via email. A template tweak can be made to viewticket.tpl so as to remove the reply box if a status is in a particular status. Edited June 5, 2015 by WHMCS John Corrected location 0 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.