WHMCS & OpenSRS Connection Issues

[Rockyuk]

Hi Everyone,

I have moved servers recently and i am now unable to connect to OpenSRS anymore. I have got the host to open all the relevant ports and i have added the IP's to the API but keep getting the following error "There was a problem connecting to the domain registry. Please check port 43 is open in your servers firewall."

 

Any ideas?

 

Thanks

 

Rockyuk

[WHMCS John]

Hi,

It sounds like you're getting this error when trying to check a domain's availability, rather than when trying to connect to OpenSRS.

 

Please ensure that port 43 is open in your server firewall for whois lookups to go through.

[Rockyuk]

Hi John,

My host is telling me that port 43 is open and the error is still coming up. Due to my site being hosted on a shared environment i cannot confirm myself. Is there a way i can send something the host to prove or disapprove the port is open and they can paste me the output on support ticket?

 

Thanks

 

Rockyuk

[brian!]

try uploading the test PHP script from the page below...

 

https://watchmy.domains/kb/httpwhois.php

 

then try the URL below (changing yourdomain.com) in your browser to see if it can access the whois servers...

 

http://yourdomain.com/whois.php?domain=whmcs.com&server=whois.verisign-grs.com
or
http://yourdomain.com/whois.php?domain=whmcs.com&server=whois.godaddy.com

all being well, you should see a successful output (the whois record) in the browser - if you don't, then that would imply port 43 is closed.

 

i've tried it on shared hosting previously as a test to see if port 43 is open or not.

[Rockyuk]

Hi Briani,

Could you let me know the exact line in the script that is querying the remote system/WHOIS please? As my current host is asking because we both can't get the test script to work.

 

Thanks

 

Rockyuk

[brian!]

Could you let me know the exact line in the script that is querying the remote system/WHOIS please? As my current host is asking because we both can't get the test script to work.

well there isn't exactly one line that queries the whois, it's a series of functions that come together in the final piece of code...

 

if($domain != "")
{
   if($server != "")
       echo "<pre>" . do_whois($domain, $server) . "</pre>";
   else
       echo "<pre>" . domain_whois($domain) . "</pre>";
}

when you say it doesn't work, you mean it states that it can't connect to the whois server, or it doesn't give any error at all?

 

try it without specifying a whois server...

 

http://yourdomain.com/whois.php?domain=google.com

your host should be able to use telnet to see if port 43 is open.