[confirmed] Custom Fields - Support Tickets

[epaslv]

We have been using custom fields in support tickets for a while now. After applying Version: 5.3.11 we are encountering some problems.

 

Once we enter the data in the fields and click on the "Save Changes" button is submitted, we get an error titled "Ticket ID Not Found."

 

Upon closer inspection the URL, it appears that the value of var id is missing which is causing the problem. See example url below (id=)

 

/https://xxxxxxxxx/admin/supporttickets.php?action=viewticket&id=&sub=savecustomfields

 

Is anyone else experiencing this?

[wsa]

I already report to whmcs they tell me is a bug

[epaslv]

I already report to whmcs they tell me is a bug

 

Thanks for that.

 

I can see a new version of supporttickets.php was dispatched with the latest update.

[WHMCS John]

Hello,

 

This issue has been previously reported to us. We have given this issue the id: CORE-8174.

 

Thanks for the report.