Plesk12

[Janko]

Plesk 12 is now out.... is WHMCS ready for Plesk 12?

I mean the customer Login Function, Bandwidth Limit and Web Space Limit

[WHMCS Ryan]

Hello Janko,

 

The plesk 12 module is in the works and should be released very soon. The internal case number is 4643. The current plesk module may work but it is technically not supported for plesk 12.

 

--Thanks

[Janko]

Hi,

 

after Update to Plesk 12.0.18 Update #7 the Plesk Modul is no longer working.

 

Error code: 0. Error message: Unable to locate template of command 'customer_get_by_login' for api version '1.6.3.5'.

 

Any Solution?

Edited July 14, 2014 by Janko

[malfunction]

Is that with the new (supposedly) Plesk 12 compatible module included with WHMCS 5.3.8?

[agarzon]

Hi,

 

after Update to Plesk 12.0.18 Update #7 the Plesk Modul is no longer working.

 

Error code: 0. Error message: Unable to locate template of command 'customer_get_by_login' for api version '1.6.3.5'.

 

 

Same issue here.

[websavers]

I'm also getting this very same error with Plesk 11.5.30 Update #47. That error shows in the 'module' area when viewing a single hosting product within the WHMCS Client Area.

 

It's interesting that these updates seem to have *broken* Plesk logins via WHMCS because the WHMCS changelog says they fixed logins with this update:

 

Users created in WHMCS could not log in to Plesk. (PPP-9934, PPPM-1698)

 

It seems possible that Parallels updated their API version and WHMCS modified the plugin to use code that requires the new version, however they forgot to specify that they wish to use the new API version when connecting.

 

WHMCS should be specifying API version 1.6.5.0 for Plesk 11.5 and 1.6.6.0 for Plesk 12, assuming they wish to use functions available in these newer versions.

[websavers]

Solution:

 

Copy this file: {path_to_whmcs}/modules/servers/plesk/templates/api/1.6.3.0/customer_get_by_login.tpl

 

To here: {path_to_whmcs}/modules/servers/plesk/templates/api/1.6.3.5/customer_get_by_login.tpl

 

Problem was solved for me after copying that file.

Edited July 25, 2014 by jas8522
Solution found.

[WHMCS John]

Hi,

Does this account definitely exist on the Plesk server?

The only time I've been able to reproduce this error is if the account doesn't exist.

[Tozz]

Hi,

Does this account definitely exist on the Plesk server?

The only time I've been able to reproduce this error is if the account doesn't exist.

 

We are seeing the same issue. I have verified that the username exists on the server. According to the module log, the only thing that is beeing done is "get_protos".

 

<?xml version="1.0" encoding="UTF-8"?><packet version="1.0.0.0"><server>
   <get_protos/>
</server></packet>

 

That returns:

 

<?xml version="1.0" encoding="UTF-8"?>
<packet version="1.0.0.0"><server><get_protos><result><status>ok</status><protos><proto>1.0.0.0</proto><proto>1.1.0.0</proto><proto>1.2.0.0</proto><proto>1.3.0.0</proto><proto>1.3.1.0</proto><proto>1.3.2.0</proto><proto>1.3.3.0</proto><proto>1.3.4.0</proto><proto>1.3.5.0</proto><proto>1.4.0.0</proto><proto>1.4.1.0</proto><proto>1.4.2.0</proto><proto>1.4.1.1</proto><proto>1.4.1.2</proto><proto>1.5.0.0</proto><proto>1.5.1.0</proto><proto>1.5.2.0</proto><proto>1.5.2.1</proto><proto>1.6.0.0</proto><proto>1.6.0.1</proto><proto>1.6.0.2</proto><proto>1.6.2.0</proto><proto>1.6.3.0</proto><proto>1.6.3.1</proto><proto>1.6.3.2</proto><proto>1.6.3.3</proto><proto>1.6.3.4</proto><proto>1.6.3.5</proto><proto>1.6.4.0</proto><proto>1.6.5.0</proto><proto>1.6.6.0</proto></protos></result></get_protos></server></packet>

[timebandit91]

Solution:

 

Copy this file: {path_to_whmcs}/modules/servers/plesk/templates/api/1.6.3.0/customer_get_by_login.tpl

 

To here: {path_to_whmcs}/modules/servers/plesk/templates/api/1.6.3.5/customer_get_by_login.tpl

 

Problem was solved for me after copying that file.

 

You're my man jas!! Worked - Thanks :idea: