Invoice Payment Confirmation Email Issues

[desmd]

I just did the update to v5.3.7 yesterday, and now Invoice Payment Confirmation emails are received empty. Looking at the message source shows nothing but headers. Any ideas?

[CCSupport]

I think a few others had this issue. They resolved it by going to the Mail tab under General Settings, change 8bit to Binary64, save changes, change back to 8bit and save again

 

**edit** You'll probably find ALL emails were sent blank

[desmd]

Thanks. That did it.

 

....

[tulaweb]

change 8bit to Binary64, save changes, change back to 8bit and save again

 

I think it doesn't matter what you change it to and change it back, and I heard several people resolve it by just saving the settings with it still at 8bit. Probably no need to change it and change it back. I think after the upgrade, it shows 8bit in the dropdown, but the value is actually blank until you save it.

[WHMCS John]

Hi,

That's right, if the value in the database is empty it will cause this problem. Simply click "Save Changes" without changing anything will result in 8bit being saved in your database.

 

In future releases I expect the upgrade script will set this value automatically if it's missing.

[kernow]

We have 5 WHMCS licences and so this error caused hundreds of blank emails to be sent out, reallly, this should have been checked before releasing this version. Where's quality control?

[CCSupport]

We have 5 WHMCS licences and so this error caused hundreds of blank emails to be sent out, reallly, this should have been checked before releasing this version. Where's quality control?

 

+1 I'm afraid.