RE: Email Templates I have an error and a request

[dstemper]

Thank you community for hearing my issue. I tried to resolve this on my own, but alas that did not work. In fact, it got worse.

 

Error : Smarty Error: [in emailtpl:emailmessage line 4]: syntax error: unclosed tag \{if} (opened line 2). (Smarty_Compiler.class.php, line 319)

 

in the email everything comes up but the domain and product service.

 

Dear {$client_name},


This is a notice that an invoice has been generated on {$invoice_date_created}.

Product/Service:  {$service_product_name}

Domain:  {$service_domain}

Your payment method is:  {$invoice_payment_method}


Invoice #{$invoice_num}
Amount Due: {$invoice_total}


Due Date: {$invoice_date_due}


Invoice Items


{$invoice_html_contents}
------------------------------------------------------


You can login to your client area to view and pay the invoice at {$invoice_link}


{$signature}

 

Needless to say, I am at a loss. Maybe someone could point me in the correct direction? I have gone through the documentation and the Further Security Steps part of the troubleshooting sections and I don't really see anything helping me in my solution.

[WHMCS John]

Hi,

Please try disabling the rich text editor, you will probably see the if tags there. They won't be displayed in the rich text editor.

[dstemper]

That didn't work, This is the error I am getting within the activity log.

 

Email Sent to Maxxxx (Quote #29 - Website Hosting Quote)

- 01/18/2014 12:23 - dxxxxx - 24.xxxxxxxxxxx

Modified Quote - Quote ID: 29

- 01/18/2014 12:23 - dxxxxx - 24.xxxxxxxxxxx

Smarty Error: unable to read resource: "viewquote.tpl"

- 01/18/2014 12:21 - dxxxxx- 24.xxxxxxxxxx

Email Sent to Chris xxxxxxxxxx (Invoice Payment Confirmation)

- 01/18/2014 12:17 - dxxxxx- xxxxxxxxxx

Smarty Error: [in emailtpl:emailmessage line 4]: syntax error: unclosed tag \{if} (opened line 2). (Smarty_Compiler.class.php, line 319)

[pRieStaKos]

As WHMCS John said, there is a hidden {if} tag in your email template that should be either enclosed either removed.

 

Try to open HTML Editor, Enable/Disable Rich-Text editor or copy the content in a .txt, clean the editor and paste the content back to it.

[brian!]

also make sure viewquote.tpl exists on the server.

[julham]

help me i got this error

 

 

Smarty Error: [in emailtpl:emailmessage line 17]: syntax error: unrecognized tag '' (Smarty_Compiler.class.php, line 592)

 

Smarty Error: [in emailtpl:emailmessage line 17]: syntax error: unrecognized tag: </span><span>$</span> <span class="hps">invoice_link</span><span> (Smarty_Compiler.class.php, line 448)

[pRieStaKos]

unrecognized tag

 

Turn your editor to HTML editor and correct all the tags of the email template.

[julham]

thanks priestakos

problem resolved

[dstemper]

Sorry, but I work crazy hours. I followed the instructions. I disabled the rich text editor, copied the content of the email to a txt editor. Cleared the content from the whmcs editor. Saved. And it still didn't work as I am getting the same error. I really have no idea what the issue is and it is more than frustrating, embarrassing that my clients are asking WTH is this crap I am getting in my email.

[pRieStaKos]

Sorry to hear that. Add an test admin account, open a support ticket to WHMCS and send them the login information to assist you.

 

PS: Try to replace 'viewquote.tpl' with the one that u got in the WHMCS zip

[dstemper]

viewquote.tpl[/i]' with the one that u got in the WHMCS zip

 

Try that as well, no go. Yeah I am going to have to do that because this is getting ridiculous. This is a bug that needs to be fixed.