Domain not transferred, renewal generated

[bollocks]

I have the following issue.

 

When someone orders and pays for an .com domain transfer and the transfer takes too long for whatever reason the system generates a 'renewal invoice'.

 

When I look at such domains in the system, they often have due dates like 00/00/0000 or something like 01/01/2000.

This changes ofcourse after the domain transferred and the system syncs it with the registry.

But if it does not transfer, WHMCS apparently thinks the domain is past due and generates an invoice after a couple of days.

 

How do I solve this?

It sees when a domain is not transferred, so it should be able to not generate a renewal invoice despite the due date.

 

Thanks!

[WHMCS John]

Hi,

The Next Due Date of transfer requests is set 1 year from the ordering date. So WHMCS wouldn't generate another invoice until the following year, and a domain transfer certainly shouldn't take that long

 

At that point I think it's clear the client doesn't actually intend on transferring the domain, so the domain's status can be changed to Cancelled.

[bollocks]

Hi John,

 

The issue is that its not set to 'one year from ordering date'.

I could make a screenshot of an example but it would show you nothing more then I can tell here.

 

This is domein xxxxx.net

ordering date 02-12-2013

Due date: 00/00/0000

Next due date: 00/00/0000

 

If you prefer a screenshot I can show you one but I would have to blank out the domainname etc for security reasons.

 

Any idea how this can happen?

Could it be the API of the registrar that causes this?

 

Thanks!

[bollocks]

Its a pity no reaction is coming as this is very inconvenient.

its very possible that I made a configuration error somewhere that causes this, but where?

 

I've attached a screenshot to make things hopefully even clearer.

 

Thanks

[WHMCS John]

Hi,

I've not been able to reproduce the issue with the Next Due dAte being left as 00/00/0000 when a transfer order is placed in v5.2.15.

If you're still experiencing the issue, please record a video showing the exact step-0by-step, a good free tool is: http://www.techsmith.com/jing

[othellotech]

The issue is that its not set to 'one year from ordering date'.

Unless it's a domain-type that doesn't extend on transfer, and they're ordering the transfer exactly 1 year prior to expiry, then WHMCS should _NEVER_ be setting the next-due-date to today+1year

 

Better to leave it as 00/00/00 and allow the sync to report/fix or the admin(s) to do so, than give the false impression that the dates make any sense at all ...

[bollocks]

Thee is absolutely nothing to record.

Someone places an order to transfer a .com domein.

They fill in the worng EPP code or for some other random reason the domain does not transfer.

Then the expiry date will be set to 00/00/00 as shown in the picture.

After that WHMCS generates invoices for renewal while the domain is not transferred at all.

 

@ Othellotech, I agree with your observation, but the problem is that invoices get generated and some customers pay them although the domain is not (yet) registered with us.

[bollocks]

Another example I found this morning.

Domaintransfer has been requested and paid yesterday.

Tonight a renewal invoice is created tonight for 00/00/0000 to 29/11/2000 (must be the cheapest registration in history )

 

See attachment:

[bollocks]

This is a really annoying problem, I can't believe noone is responding to it anymore.

 

We have to scan constantly to see if there are no invoices created for domains that are not transferred yet and have 00/00/000 as their date.

[WHMCS John]

Hi,

That's a good indicator that no-one else is experiencing the same problem (and therefore unlikely to be a software problem).

Feel free to open a support ticket with login details and we'll be happy to investigate the cause of the issue on your installation.

[yemiadejuwon]

Hi,

That's a good indicator that no-one else is experiencing the same problem (and therefore unlikely to be a software problem).

Feel free to open a support ticket with login details and we'll be happy to investigate the cause of the issue on your installation.

 

I'm experiencing the same problem as stated on the thread I created here: http://forum.whmcs.com/showthread.php?86946-Newly-setup-domain-name-hosting-account-in-WHMCS-is-set-to-00-00-0000

 

Any hopes of a solution soon?

[othellotech]

We have to scan constantly to see if there are no invoices created for domains that are not transferred yet and have 00/00/000 as their date.

 

If WHMCS is creating invoices when the date is still set to 00/00/0000 you need to open a ticket with them as that's a bug and something I've not seen on dozens of WHMCS installs, so may be 'peculiar' to your configuration

[bollocks]

Unfortunatly this is still an issue thats popping up once a week orso.

Could it be something in the registry's API that triggers this?

If so what?

Then I can send an email to our domain provider and ask then to take a look at it.

Thanks!