My WHMCS Does not send notifications either to me or my clients about expiry dates

[ronelgon]

Hello,

 

Up to now my billing system does not create or send notifications to me or my customers about their expiry dates. It also does not create invoices.

 

What is the problem and how do i over come it? Your help will be highly appreciated

 

Thank you

Ronnie

[othellotech]

Are you running the cron ?

[ronelgon]

Yes am running the cron job. But it has continuously failed. I think it only worked once in the beginning but now it does not run anyway. Could the problem be with my hosting company? because i did set up the automatic settings and also set up the cron but nothing happens.

 

 

 

 

 

 

 

Hello,

 

Up to now my billing system does not create or send notifications to me or my customers about their expiry dates. It also does not create invoices.

 

What is the problem and how do i over come it? Your help will be highly appreciated

 

Thank you

Ronnie

[WHMCS John]

Hi,

Please start your troubleshooting by running through: http://docs.whmcs.com/Invoicing_Issues#Invoices.2FPayment_Reminders_not_Generated

[ronelgon]

Hello,

I read about my cron job and below is what i found about the cron job activities;

 

26/09/2012 00:00

Cron Job: Updating Currency Exchange Rates

System

26/09/2012 00:00

Cron Job: Starting

System

25/09/2012 00:00

Cron Job: Updating Currency Exchange Rates

System

25/09/2012 00:00

Cron Job: Starting

System

24/09/2012 00:00

Cron Job: Updating Currency Exchange Rates

System

24/09/2012 00:00

Cron Job: Starting

System

23/09/2012 03:26

Email Sent to Lizabeth ([Ticket ID: 457855] MrRsJSuVzCQogyocLAi)

System 69.77.160.2

23/09/2012 00:00

Cron Job: Updating Currency Exchange Rates

System

23/09/2012 00:00

Cron Job: Starting

System

22/09/2012 04:07

Email Sent to Butterfly ([Ticket ID: 775352] ZXKIdTVKgMPZaZTv)

System 82.204.51.238

22/09/2012 00:00

Cron Job: Updating Currency Exchange Rates

System

22/09/2012 00:00

Cron Job: Starting

System

21/09/2012 01:36

Email Sent to Peter Simon Kisitu (Customer Invoice)

 

What could be the cause of the problem for the system not to send notifications?

 

Your help will be highly appreciated

 

Thank you

Ronnie

[WHMCS John]

Hi,

 

Please review Utilities > Logs > Activity Log and ensure you see a number of entries beginning "Cron Job" each day. The final entry every day should be "Cron Job: Completed".

 

As you see some Cron Job entries but no "Cron Job: Completed" entry this suggests the cron is being terminated prematurely by your server. Please increase the memory_limit setting in your server's php.ini to 64M or 128MB which should easily be sufficient. Then see if things improve and you start getting the cron job report again over the next few days.

 

If the cron still doesn't complete with the increased memory limit please ensure display_errors is enabled in the server's PHP configuration and enable the Setup > General Settings > Other tab > Display Errors option, then run the cron manually by visiting the cron.php file in your browser. You should now see an error output to the screen. We have collected some of the most common errors and their causes, refer to the appropriate page in the following sections:

 

http://docs.whmcs.com/Server_Modules

http://docs.whmcs.com/Domain_Registrars

http://docs.whmcs.com/Common_Troubleshooting_Tips#Server_Errors

[ronelgon]

Hello,

I look into my System Activity Log and got the below information.

 

30/10/2012 20:51

Email Sending Failed - SMTP Error: Could not authenticate. (User ID: 29 - Subject: [Ticket ID: 235424] Login details for : nkobaz.com)

admin 197.221.148.1

30/10/2012 01:38

Email Sending Failed - SMTP Error: Could not authenticate. (User ID: 23 - Subject: [Ticket ID: 515780] Login details for: eventsandi.com)

admin 41.221.93.229

30/10/2012 00:00

Cron Job: Updating Currency Exchange Rates

System

30/10/2012 00:00

Cron Job: Starting

System

29/10/2012 00:00

Cron Job: Updating Currency Exchange Rates

System

29/10/2012 00:00

Cron Job: Starting

System

28/10/2012 00:00

Cron Job: Updating Currency Exchange Rates

System

28/10/2012 00:00

Cron Job: Starting

System

27/10/2012 03:40

Email Sending Failed - SMTP Error: Could not authenticate. (User ID: 23 - Subject: [Ticket ID: 759842] Login details for website: eventsandi.com)

admin 197.221.148.1

27/10/2012 03:38

Failed Admin Login Attempt - Username: admin

System 197.221.148.1

27/10/2012 03:38

Admin Email Notification Sending Failed - SMTP Error: Could not authenticate. (Subject: WHMCS Admin Failed Login Attempt)

System 197.221.148.1

27/10/2012 03:35

Email Sending Failed - SMTP Error: Could not authenticate. (User ID: 23 - Subject: Invoice Payment Confirmation)

 

 

What could be the problem that fails auto notification about expiry dates of domains and hosting service in my WHMC system?

Your help will be highly appreciated

 

Thank you

Ronnie

Edited October 31, 2012 by ronelgon

[ronelgon]

Hello,

Kindly request for help with finding a solution to my problem.

 

Your help will be highly appreciated

 

Thank you

Ronnie

[bear]

Looks like you have it set to use SMTP instead of PHP mail? Check under setup->general->mail. What do you have under the first field "Mail Type"?

[ronelgon]

Hello,

I changed to PHP mail but still there are NO notifications sent. At first i could get notifications when some one submits a ticket. But now i receive nothing. And it does not also sent automatic notification about expiry of a website. What could be the problem?

 

Your help will be highly appreciated

 

Thank you

Ronnie