WHMCS Support Manager WHMCS John Posted November 19, 2012 WHMCS Support Manager Share Posted November 19, 2012 I have paid for an upgrade and integration of my template - they include a header/image carousel on the WHMCS pages? I mean why would they do that? the sub pages on my site dont have headers. When I tell them about this they don't know what a header is!!! You were provided with a free revision of your custom template without the header image as you requested. We even uploaded file for you. Then when a customer now pays successfully with paypal the success page is formatted badly - this didnt happen before I "upgraded" and yet the WHMCS "support" (They're not really support!!!!) say it's the reply from Worldpay and I need to speak to them - if this is the case why wasn't it happening before the "upgrade"????? Again you were provided with an update to fix this (the problem was Worldpay changed some settings at their end so full HTML is no longer displayed on their payment pages) and again it was uploaded for you upon request. If you have any further problems feel free to update the ticket so we can discuss them sensibly. 0 Quote Link to comment Share on other sites More sharing options...
DavidBee Posted November 26, 2012 Share Posted November 26, 2012 I'm fairly confident I can say that for everyone person like you there are hundreds of others who don't feel the need to rant and attempt to slander the abilities of the WHMCS team. If you're not happy with the product then toddle off to another solution, no one is going to stop you... Agree! Really happy with the WHMCS! Both the product and staff! but nothing has caused us any major business issues. We do only use a handful of the most used modules which all seem to be working correctly. 0 Quote Link to comment Share on other sites More sharing options...
durangod Posted December 30, 2012 Share Posted December 30, 2012 Well it appears that i have been forturnate here, i finally bit the bullet and upgraded from 503 to 512 and no disasters so far. It seems to be fairly solid but i still have to go in and xfer my template mods. But i dont see any real issue with that. One thing i am surprised at is that the same issue with comparison order summary that existed when i first purchased this software still exists, even after bringing it to their attention in early 2012. And again i applied the same fix i did back then to fix this. I have attached the order summary image showing before appearance and after my mod. here is what i did. in orderforms/comparison/viewcart.tpl Original code: <table width="100%" cellpadding="2"> <tr><td width="100">{$LANG.clientareafirstname}</td><td>{if $loggedin}{$clientsdetails.firstname}{else}<input type="text" name="firstname" style="width:80%;" value="{$clientsdetails.firstname}" />{/if}</td></tr> <tr><td>{$LANG.clientarealastname}</td><td>{if $loggedin}{$clientsdetails.lastname}{else}<input type="text" name="lastname" style="width:80%;" value="{$clientsdetails.lastname}" />{/if}</td></tr> <tr><td>{$LANG.clientareacompanyname}</td><td>{if $loggedin}{$clientsdetails.companyname}{else}<input type="text" name="companyname" style="width:80%;" value="{$clientsdetails.companyname}" />{/if}</td></tr> <tr><td>{$LANG.clientareaemail}</td><td>{if $loggedin}{$clientsdetails.email}{else}<input type="text" name="email" style="width:90%;" value="{$clientsdetails.email}" />{/if}</td></tr> <tr><td>{$LANG.clientareaaddress1}</td><td>{if $loggedin}{$clientsdetails.address1}{else}<input type="text" name="address1" style="width:80%;" value="{$clientsdetails.address1}" />{/if}</td></tr> <tr><td>{$LANG.clientareaaddress2}</td><td>{if $loggedin}{$clientsdetails.address2}{else}<input type="text" name="address2" style="width:80%;" value="{$clientsdetails.address2}" />{/if}</td></tr> <tr><td>{$LANG.clientareacity}</td><td>{if $loggedin}{$clientsdetails.city}{else}<input type="text" name="city" style="width:80%;" value="{$clientsdetails.city}" />{/if}</td></tr> <tr><td>{$LANG.clientareastate}</td><td>{if $loggedin}{$clientsdetails.state}{else}<input type="text" name="state" style="width:80%;" value="{$clientsdetails.state}" />{/if}</td></tr> <tr><td>{$LANG.clientareapostcode}</td><td>{if $loggedin}{$clientsdetails.postcode}{else}<input type="text" name="postcode" size="15" value="{$clientsdetails.postcode}" />{/if}</td></tr> MY Mod - (this is not the whole section that exists there - this is just the part that i changed) I added size attribute such as size="30" and removed the style="width:80%;" entirely. <table width="100%" cellpadding="2"> <tr><td width="100">{$LANG.clientareafirstname}</td><td>{if $loggedin}{$clientsdetails.firstname}{else}<input type="text" name="firstname" size="30" value="{$clientsdetails.firstname}" />{/if}</td></tr> <tr><td>{$LANG.clientarealastname}</td><td>{if $loggedin}{$clientsdetails.lastname}{else}<input type="text" name="lastname" size="30" value="{$clientsdetails.lastname}" />{/if}</td></tr> <tr><td>{$LANG.clientareacompanyname}</td><td>{if $loggedin}{$clientsdetails.companyname}{else}<input type="text" name="companyname" size="30" value="{$clientsdetails.companyname}" />{/if}</td></tr> <tr><td>{$LANG.clientareaemail}</td><td>{if $loggedin}{$clientsdetails.email}{else}<input type="text" name="email" size="30" value="{$clientsdetails.email}" />{/if}</td></tr> <tr><td>{$LANG.clientareaaddress1}</td><td>{if $loggedin}{$clientsdetails.address1}{else}<input type="text" name="address1" size="30" value="{$clientsdetails.address1}" />{/if}</td></tr> <tr><td>{$LANG.clientareaaddress2}</td><td>{if $loggedin}{$clientsdetails.address2}{else}<input type="text" name="address2" size="30" value="{$clientsdetails.address2}" />{/if}</td></tr> <tr><td>{$LANG.clientareacity}</td><td>{if $loggedin}{$clientsdetails.city}{else}<input type="text" name="city" size="30" value="{$clientsdetails.city}" />{/if}</td></tr> <tr><td>{$LANG.clientareastate}</td><td>{if $loggedin}{$clientsdetails.state}{else}<input type="text" name="state" size="25" value="{$clientsdetails.state}" />{/if}</td></tr> <tr><td>{$LANG.clientareapostcode}</td><td>{if $loggedin}{$clientsdetails.postcode}{else}<input type="text" name="postcode" size="15" value="{$clientsdetails.postcode}" />{/if}</td></tr> As you can see it looks great now. 0 Quote Link to comment Share on other sites More sharing options...
durangod Posted December 30, 2012 Share Posted December 30, 2012 Ok all done and looks good, the only other thing so far was that it still did not pass W3C validation because of two items in which again i notified whmcs of in the beginning of 2012. But they are very easy fixes, so its not a major deal, although i do hope they fix these going forward. In the lang file. It is the use of the "&" that triggered instead of using & or just typing the word "and" Original: $_LANG['clientareadescription'] = "View & update your account details"; $_LANG['announcementsdescription'] = "View our latest news & announcements"; My changes: $_LANG['clientareadescription'] = "View & update your account details"; $_LANG['announcementsdescription'] = "View our latest news & announcements"; Validates fine now, 0 Quote Link to comment Share on other sites More sharing options...
DavidBee Posted December 30, 2012 Share Posted December 30, 2012 I hope when the next version is released this thread is closed 0 Quote Link to comment Share on other sites More sharing options...
WebzPro Posted January 6, 2013 Share Posted January 6, 2013 Maybe not yet. I finally updated a couple days ago to v5.1.2. Everything seemed to be fine except for the database backups I was getting empty back ups with no names. Found the fix in the V5.1 Patches thread. Patch worked fine. Point here is that patch came out in July 2012 it is now January 2013. Why wouldn't the fix be in the most current download? Was this an over site or do all patches in July need to be added? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Chris Posted January 6, 2013 Share Posted January 6, 2013 Hello, We have an automatic updating utility planned for 5.2.x which will resolve the issue with patch files. Information about it can be found here: http://requests.whmcs.com/responses/automatic-update-utility 0 Quote Link to comment Share on other sites More sharing options...
Strother Posted January 6, 2013 Share Posted January 6, 2013 Was this an over site or do all patches in July need to be added? Chris did not actually answer his question... 0 Quote Link to comment Share on other sites More sharing options...
durangod Posted January 6, 2013 Share Posted January 6, 2013 I have not yet tested my backups, so can you post the link to the 5.1 patches thread please or at least a link to the patch you used for this in case i need it thanks. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Chris Posted January 7, 2013 Share Posted January 7, 2013 Maybe not yet. Was this an over site or do all patches in July need to be added? Currently non-security patches aren't applied to the latest download in the client area. You would need to download and update your installation with 5.1.x patches available here: http://forum.whmcs.com/showthread.php?51266-V5-1-Patches 0 Quote Link to comment Share on other sites More sharing options...
WebzPro Posted January 7, 2013 Share Posted January 7, 2013 Thank you needed that info. As a side note don't you think it would be easy enough to take fixes form 6 months ago and add them to the current download? A fix is a fix and should be included. I should not have to go and apply a patch that was released 6 months ago. Besides that 5.1.2 is running just fine. 0 Quote Link to comment Share on other sites More sharing options...
durangod Posted January 7, 2013 Share Posted January 7, 2013 Yes not only that but also i wish they would make it manditory that during development, before a project section is ever approved by any management or lead tech, that they require the techs to compare their work with the documentation so that the doc are always up to date. Theres not much that leaves you lost that visiting the docs to find out they were written several versions ago. If they piece meal it alittle at a time with each project they work on and each tech doing alittle bit, heck in a year they could redo the whole doc section and it would be wonderful. 0 Quote Link to comment Share on other sites More sharing options...
easyhosting Posted January 7, 2013 Share Posted January 7, 2013 Thank you needed that info. As a side note don't you think it would be easy enough to take fixes form 6 months ago and add them to the current download? A fix is a fix and should be included. I should not have to go and apply a patch that was released 6 months ago. Besides that 5.1.2 is running just fine. 5.1.2 was patched and is now 5.1.3 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Chris Posted January 7, 2013 Share Posted January 7, 2013 Yes not only that but also i wish they would make it manditory that during development, before a project section is ever approved by any management or lead tech, that they require the techs to compare their work with the documentation so that the doc are always up to date. Theres not much that leaves you lost that visiting the docs to find out they were written several versions ago. If they piece meal it alittle at a time with each project they work on and each tech doing alittle bit, heck in a year they could redo the whole doc section and it would be wonderful. We're currently moving towards this. The first step for us right now is finishing the update utility and moving from there. I apologize for any inconvenience this may have caused. 0 Quote Link to comment Share on other sites More sharing options...
vincent1 Posted January 11, 2013 Share Posted January 11, 2013 I paid for upgrade and it now states 5.1.3 However, since the upgrade the daily email backups contain an empty sql file. I thought that was patched and it was now rolled-into 5.1.3 :-( Waiting for support to resolve ... waiting ... - Vincent 0 Quote Link to comment Share on other sites More sharing options...
durangod Posted January 11, 2013 Share Posted January 11, 2013 I think there is a patch for this in the bug section under patches. The patches are not live, you have to patch them yourself if i recall correctly. I think what you want is item 2 here http://forum.whmcs.com/showthread.php?51266-V5-1-Patches but you might as well do them all while your there if you have not. 0 Quote Link to comment Share on other sites More sharing options...
vincent1 Posted January 11, 2013 Share Posted January 11, 2013 Only done a few days ago, and before I paid for this upgrade, I asked if latest patches would be applied, and again after it was done. Both times was told yes, so I expect it. Wouldn't you 0 Quote Link to comment Share on other sites More sharing options...
durangod Posted January 11, 2013 Share Posted January 11, 2013 Only done a few days ago, and before I paid for this upgrade, I asked if latest patches would be applied, and again after it was done.Both times was told yes, so I expect it. Wouldn't you Yep i would, you were talking to "sales" right. 0 Quote Link to comment Share on other sites More sharing options...
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