Damo Posted July 8, 2012 Share Posted July 8, 2012 I've installed version 5.1 and am wanting to enable token support for eWay. I've looked at the documentation and all the settings I can think of but can't find any references to it. Does it work with existing clients? Is there transition required for existing stored details? If someone (WHMCS support?) can point me in the direction of what is required that would be great. 0 Quote Link to comment Share on other sites More sharing options...
slim Posted July 10, 2012 Share Posted July 10, 2012 Im in the same boat - I just submitted a ticket to get more info. 0 Quote Link to comment Share on other sites More sharing options...
Damo Posted July 10, 2012 Author Share Posted July 10, 2012 Would you mind posting the details from any response? I figured the forum was a better way to share this info then to have Australian clients opening their own tickets. Hopefully some information will be forthcoming. 0 Quote Link to comment Share on other sites More sharing options...
slim Posted July 11, 2012 Share Posted July 11, 2012 Yeah, no probs, still waiting for response. 0 Quote Link to comment Share on other sites More sharing options...
slim Posted July 16, 2012 Share Posted July 16, 2012 Got a response - Basically they told me to read this: http://docs.whmcs.com/EWay_Tokens I have replied however as I believe this is a fairly poor response and the information at the above URL is not sufficient. I have asked WHMCS to clarify the procedure for migrating customers from the eway -> eway token module. Example: Currently our databases are filled with card numbers. What happens when we enable the eway token module? Does it automatically send the card details to eway for storage and then delete them from our database or what? There is literaly zero information on how to migrate from the non token module to the token module. 0 Quote Link to comment Share on other sites More sharing options...
Damo Posted July 16, 2012 Author Share Posted July 16, 2012 That's a pretty lack luster response. I didn't realise it was a different module to download. I couldn't even find that docs article when I went looking before my post. Seeing that they seem overwhelmed with support requests at present I'll not send in another request for the same information. This particular item and the domain syncing crons are reasons to hold off upgrading. From what I can ascertain the AussieHQ domains module isn't compatible with the new syncing cron. 0 Quote Link to comment Share on other sites More sharing options...
slim Posted July 16, 2012 Share Posted July 16, 2012 I left the Aussie HQ supplied cron in place - Seems to run OK and updates the domains - Thou, Im using it on a new install, so there is only a few domains to sync. Ive asked AussieHQ when they will update their module (so it works with the new built in sync rather than a custom aussiehq cron). http://forums.aussiehq.com.au/showthread.php?2237-WHMCS-Update-AussieHQ-registrar-module-update-required (you will need access to the domain reseller section of the forum to see this link) No reply from them as yet - But if a few of us post maybe we can get the ball rolling 0 Quote Link to comment Share on other sites More sharing options...
slim Posted July 18, 2012 Share Posted July 18, 2012 Ok, WHMCS have got back to me, and I dont like what im hearing regarding this feature. They basically say there is NO migration method from the old eway module to the new token module.. and.. "If you disable eWay and assign all clients to the Token module then they'll need to login and pay the next invoice manually, this will save their details on eWay's servers and charged automatically in future when invoices are due. The card details can then be removed form WHMCS." EEK - I can just imagine how hard it would be to chase up all the clients who think we just bill them automatically. Got to be an easier way. 0 Quote Link to comment Share on other sites More sharing options...
slim Posted July 18, 2012 Share Posted July 18, 2012 It also seems to imply WE need to remove their card details from WHMCS - I presume they mean manually. So much for an automated billing system. 0 Quote Link to comment Share on other sites More sharing options...
slim Posted July 19, 2012 Share Posted July 19, 2012 I have implemented the token system - I will report how it goes. (it may take a while as I have only enabled it on a new site with only a small handful of clients) 0 Quote Link to comment Share on other sites More sharing options...
webmaster@auses.org.au Posted July 19, 2012 Share Posted July 19, 2012 Just talking to eway on this: "You have the eWAY Customer ID which is for the module. This is also the eWAY Account ID, so out system knows which account to link the data with. Then you have the Token ID. This is generated when a Token customer is created/saved. Sounds like you cannot manually enter the token in WHMCS. Sounds like you will need to use the API to create the token and save the customer's details rather than manually create them in the eWAY Business Centre, then enter the token ID in to WHMCS" I'm happy to chip in for an API connector to add card details. Anyone else? 0 Quote Link to comment Share on other sites More sharing options...
slim Posted July 19, 2012 Share Posted July 19, 2012 Now you have me confused? Im assuming WHMCS uses the API to create the customer in eway (and therefore knows the token?) All this is automated yeah? 0 Quote Link to comment Share on other sites More sharing options...
webmaster@auses.org.au Posted July 19, 2012 Share Posted July 19, 2012 Eway creates a token for each customer which must be stored in whmcs for future payments. But to add customers with a token and their card details would require a separate function. 0 Quote Link to comment Share on other sites More sharing options...
slim Posted July 19, 2012 Share Posted July 19, 2012 I dont get it. Why would you need to do that? 0 Quote Link to comment Share on other sites More sharing options...
slim Posted July 30, 2012 Share Posted July 30, 2012 OK, well I just tried putting my first transaction through with the eway token module - I created the customer in WHMCS by registering them, then I added a service into the cart and put their card detials in - It fails to process with an error "The credit card details you entered were declined. Please try a different card or contact support. " - Trouble is, when I login to eway there is NO failed attempt.. so the charge was never attempted by WHMCS. I checked the logs in whmcs - nothing related. 0 Quote Link to comment Share on other sites More sharing options...
arobo Posted July 31, 2012 Share Posted July 31, 2012 Hi, Also having issues with eway token payments. Error is as follows from gateway log - 0 => <?xml version="1.0" encoding="utf-8"?><soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"><soap:Body><soap:Fault><faultcode>soap:Client</faultcode><faultstring>The element 'CreditCard' in namespace 'https://www.eway.com.au/gateway/managedpayment' has invalid child element 'CCExpiryMonth' in namespace 'https://www.eway.com.au/gateway/managedpayment'. List of possible elements expected: 'CustomerRef' in namespace 'https://www.eway.com.au/gateway/managedpayment'.</faultstring><detail /></soap:Fault></soap:Body></soap:Envelope> Similar issue may be like that seen in this forum here - http://forums.whirlpool.net.au/archive/1378402 But have no way to change the php code or check any details. Can we get copy of unencrypted eway gateway token to check issues? 0 Quote Link to comment Share on other sites More sharing options...
slim Posted August 1, 2012 Share Posted August 1, 2012 Support sure is slow - With 24 hour round trip responces, this is taking days and days to resolve. has ANYONE been able to get the token gateway working? 0 Quote Link to comment Share on other sites More sharing options...
arobo Posted August 1, 2012 Share Posted August 1, 2012 I posted this the other day but did not seem to make the forums. Issue in Gateway log indicates problem with WHMCS php script downloaded from their website (can we get an unecrypted copy to play with and fix and then submit back?) <?xml version="1.0" encoding="utf-8"?><soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"><soap:Body><soap:Fault><faultcode>soap:Client</faultcode><faultstring>The element 'CreditCard' in namespace 'https://www.eway.com.au/gateway/managedpayment' has invalid child element 'CCExpiryMonth' in namespace 'https://www.eway.com.au/gateway/managedpayment'. List of possible elements expected: 'CustomerRef' in namespace 'https://www.eway.com.au/gateway/managedpayment'.</faultstring><detail /></soap:Fault></soap:Body></soap:Envelope> Looks like similar issue seen in this forum here - forums.whirlpool.net.au/archive/1378402 Hopefully this one gets posted Also submitted a help ticket - but as of yet no response. Bit slow on the help support ...... 0 Quote Link to comment Share on other sites More sharing options...
slim Posted August 1, 2012 Share Posted August 1, 2012 (edited) no response to ticket since 31st!? #678177 Can someone fix this? I have several invoices I need to process and cannot due to this token system not working. Edited August 1, 2012 by slim 0 Quote Link to comment Share on other sites More sharing options...
slim Posted August 7, 2012 Share Posted August 7, 2012 I give up.. The eway token feature is broken and WHMCS staff are not responding to tickets - I have an open ticket that has not been responded to since 31st July. Crazy. Has anyone got the eway token feature working? 0 Quote Link to comment Share on other sites More sharing options...
Damo Posted August 7, 2012 Author Share Posted August 7, 2012 Thanks for continuing to post slim. We decided against using it for the time being. The general impression that we get from these forums is that WHMCS is too back logged to be able to provide suitable support for us to be "trying" to get a payment processor working. We haven't upgraded to the current release of WHMCS either. Hopefully WHMCS will get things in control again soon. 0 Quote Link to comment Share on other sites More sharing options...
tonyz Posted August 7, 2012 Share Posted August 7, 2012 Tried the eway token module with an existing customer and all the right details. It fails to process with an error "The credit card details you entered were declined. Please try a different card or contact support. " Since I am support, this is a worry. Payment attempt through tokens in the eWay admin panel goes through no sweat. So eWay token system and cc details are fine. The payment module is having a problem. Either the module does not work or there is operational information missing. Either way customers are going to be thrilled about this. Keep the pressure on guys. There are enough of us who need this to sing a loud song surely. 0 Quote Link to comment Share on other sites More sharing options...
arobo Posted August 9, 2012 Share Posted August 9, 2012 Good news fellow eWay token payment people. I have managed to get it working. Just need to check a few things then will post full code - hopefully tonight. Issues are with incorrect XML being sent and the curl post process is wrong. Check back for details - hopefully will be allowed to post on this forum 0 Quote Link to comment Share on other sites More sharing options...
xeqution Posted August 9, 2012 Share Posted August 9, 2012 Thanks arobo, keep us posted! this feature should be mandatory and not an option - storing CC details in a db is not ideal. 0 Quote Link to comment Share on other sites More sharing options...
slim Posted August 9, 2012 Share Posted August 9, 2012 Thanks - Hopefully they can update the zip file in the eway token documentation. http://docs.whmcs.com/EWay_Tokens 0 Quote Link to comment Share on other sites More sharing options...
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