Zepx Posted December 17, 2011 Share Posted December 17, 2011 Let's say I have a downtime of 5 days, and I wish to credit/compensate my active customers 1 week of service. How should I do that? I know this can be done with SQL query, but is there a way to do it without touching the SQL query? 0 Quote Link to comment Share on other sites More sharing options...
LaceHost-Ishan Posted December 17, 2011 Share Posted December 17, 2011 There isn't a mass credit feature in WHMCS afaik. You would need to do this via a query or manually for each client. 0 Quote Link to comment Share on other sites More sharing options...
m8internet Posted December 17, 2011 Share Posted December 17, 2011 Please don't be offended, but a 1 week credit for 5 days of downtime is extremely poor / unfair Surely your provider has offered you compensation? For such downtime I would offer at least 1 month free (as this does not meet the uptime target) I then send out a mass email apologising to the active customers These affected customers are then offered a choice of either a credit on their account or a 1 month extension to their renewal, which they should submit via Support Ticket before x date If no Support Ticket is received then a credit will be applied to their account As each Support Ticket arrives the request can be processed Once the x date has passed then the remaining customers have the credit applied 0 Quote Link to comment Share on other sites More sharing options...
stormy Posted December 17, 2011 Share Posted December 17, 2011 (edited) I've had a module built for this, since we needed to credit one extra month to a sizable number of clients. In the end it boils down to a fairly simple SQL query, though. Edited December 17, 2011 by stormy 0 Quote Link to comment Share on other sites More sharing options...
othellotech Posted December 18, 2011 Share Posted December 18, 2011 Let's say I have a downtime of 5 days, and I wish to credit/compensate my active customers After 5 days if outage, there wont be any *active* customers left You can find all Active hosting accounts in WHMCS with the search/filter, open each ID in a new tab in your browser, adjust the next-due-date +1 week (or whatever) 0 Quote Link to comment Share on other sites More sharing options...
nexthost Posted December 18, 2011 Share Posted December 18, 2011 I agree at least a month worth of free services if it was really down for 5 days, that's just very bad, and most people will leave with more then a few hours of downtime, If you get anyone to stay you better take care of them and bend over every way you can to save what you got, what caused the long downtime? Are the clients shared, vps, dedicated? 0 Quote Link to comment Share on other sites More sharing options...
mylove4life Posted December 18, 2011 Share Posted December 18, 2011 I would even call them on the phone to say I'm giving you a fre month... 0 Quote Link to comment Share on other sites More sharing options...
Zepx Posted December 19, 2011 Author Share Posted December 19, 2011 Oh dear this is getting out of topic isn't it lol. I was asking if it could be done. I'm a developer, so if there's no such addon, I might be developing one myself. No worries, the downtime was only 48 hours due to a hack attempt... 0 Quote Link to comment Share on other sites More sharing options...
Lawrence Posted December 21, 2011 Share Posted December 21, 2011 Oh dear this is getting out of topic isn't it lol. I was asking if it could be done. I'm a developer, so if there's no such addon, I might be developing one myself. No worries, the downtime was only 48 hours due to a hack attempt... No, there is no such module that I am aware of. I'm sure something could be coded up. The module would simply select the server, and the amount of downtime each active hosting account experienced. Then it would figure out the amount to credit using a formula similar to the following (Recurring rate / Number of days in payment term) x time they were down. To keep it simple, you could offer downtime in days, with one day being the minimum that would be credited to their account. 0 Quote Link to comment Share on other sites More sharing options...
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