b0r3d Posted November 24, 2011 Share Posted November 24, 2011 Im a fan of whmcs. I've been using it now going on 6 months but I must say Matt. I'm blown away at the price you ask for iWhmcs. I pay loyally monthly for my license. I went to download it since it said free I thought ok cool I can check tickets on the iPad since I use it around the house and surprised when I came here to see the price. Have you read the reviews on it everywhere? It seems to crash a lot and lacks a lot of functionality of which you'd expect a $40 app the have. Again I'm for supporting you but this app should be more like $4.99 for us already paying customers if not free with a paid whmcs license. I do remember when you first hit the market and you've done amazing work with whmcs itself as I cannot wait for v5 but with apps costing 49 I can't help but shake my head at such a high cost for minimal functionality. Bookmark whmcs in safari and I'm good but until if you ever decide to drop that price I won't be paying for that. I think a kind thing would be to include this software including awhmcs to paying customers as added option. Anyhow. Great work overall but is there any plans to lower this price or is it stuck for good? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted November 24, 2011 WHMCS CEO Share Posted November 24, 2011 Hi, Thanks for your feedback. And yep we've seen the reviews, and every crash issue that we've ever been contacted about has been resolved with users directly. Basically crashes occur when the XML interpreter of the iPhone finds a character it doesn't like, for example characters from another charset in a support ticket reply. Normally easy enough to straighten out but unfortunately there's no graceful way for the app to handle it automatically. iWHMCS is an app that helps you run your business. And since WHMCS is very competitively priced, yes we do have a fairly premium price tag on it. But it does have a lot of functionality, and makes it much easier to access and manage orders/tickets/invoices while mobile, and not only that but we do have a major update coming out within the next few weeks for it following the V5 release. There's no plans to lower the price right now (and it wouldn't be fair to people who have bought it already), but we'll keep improving and developing it. Matt 0 Quote Link to comment Share on other sites More sharing options...
hostEONS Posted December 3, 2011 Share Posted December 3, 2011 Is new update going to be a universal app ? i.e. ipad version ? 0 Quote Link to comment Share on other sites More sharing options...
semoweb Posted December 3, 2011 Share Posted December 3, 2011 Hi, Thanks for your feedback. And yep we've seen the reviews, and every crash issue that we've ever been contacted about has been resolved with users directly. Basically crashes occur when the XML interpreter of the iPhone finds a character it doesn't like, for example characters from another charset in a support ticket reply. Normally easy enough to straighten out but unfortunately there's no graceful way for the app to handle it automatically. iWHMCS is an app that helps you run your business. And since WHMCS is very competitively priced, yes we do have a fairly premium price tag on it. But it does have a lot of functionality, and makes it much easier to access and manage orders/tickets/invoices while mobile, and not only that but we do have a major update coming out within the next few weeks for it following the V5 release. There's no plans to lower the price right now (and it wouldn't be fair to people who have bought it already), but we'll keep improving and developing it. Matt Matt, Please attempt to test it like click a clients name inside of a ticket and randomly it will go to another clients name, please test this and see if you are getting this issue or at times while clicking a clients name it will simply close iWHMCS and this occured on my old iphone 4 and even on my 4s. 0 Quote Link to comment Share on other sites More sharing options...
ndew Posted December 7, 2011 Share Posted December 7, 2011 I just upgraded to the new version of the app today and it's now crashing each time i launch it. It was working just before the update so i'm not sure if it's an xml problem. How can i find out? Nick D. Canhost.ca 0 Quote Link to comment Share on other sites More sharing options...
Chad Posted December 7, 2011 Share Posted December 7, 2011 Same here, keeps crashing every time I open it. 0 Quote Link to comment Share on other sites More sharing options...
Si Posted December 8, 2011 Share Posted December 8, 2011 Same here. Get the loading message for about 2-3 seconds and then it crashes. Was working ok up until the last upgrade. Not a major biggie though as I find the browser on the full admin area simple enough to use. 0 Quote Link to comment Share on other sites More sharing options...
lily1234 Posted December 10, 2011 Share Posted December 10, 2011 Same here, keeps crashing every time I open it. 0 Quote Link to comment Share on other sites More sharing options...
tracedef Posted December 11, 2011 Share Posted December 11, 2011 I don't have any crash issues, so at this point it's looking really good, especially after getting rid of some previous bugs .... I'm on a 4s if that helps anyone in regards to whether it's specific to diff iPhone models .... 0 Quote Link to comment Share on other sites More sharing options...
Telfie Posted December 11, 2011 Share Posted December 11, 2011 Hi This has been happening to mine as well. I am on a 3GS with iOS5. Initially when I did the update I was running WHMCS 4 - silly me should have read the instructions first ... but now I have updated ti WHMCS 5 and it still crashes. I will be reporting this through the support channels so to assist Matt getting it sorted. 0 Quote Link to comment Share on other sites More sharing options...
scurrell Posted December 11, 2011 Share Posted December 11, 2011 Have you updated to 1.5.3 ? Released 9th December? 0 Quote Link to comment Share on other sites More sharing options...
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