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Chad

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About Chad

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  1. Why is there no option for clients to remove credit cards in their panel? I don't see any option for this.
  2. Mind explaining what module you're referring to?
  3. Lately page speeds in admin area has been very slow like searching for clients, switching tabs on client profiles for example. On average, about 5 seconds to load a page. WHMCS used to be lightning fast. **This issue has been ongoing for many versions in 7x.** I'm currently running Version: 7.9.2. System Health Status is all green, no warnings or errors. Server Specs: Cloudflare Enabled PHP 7.3 MariaDB 10.3 64GB RAM + SSD Disks GigE Uplink Only a few domains on the server (dedicated). Optimized, repaired database several times. Server load is always minimal.
  4. I don't have any recently added add-ons nor any modules related to CSF at all. There are 2 new email templates now after the last upgrade yet I cannot find any info in WHMCS docs nor changelogs. CSF Manager key CSF Manager Whitelist by Email
  5. Seems like ever since I enabled Cloudflare for my domain, every order it seems comes from "Cloudflare" IP addresses, usually in London somehow. This is not normal. Example IPs: 162.158.158.206 162.158.118.119 162.158.22.73 162.158.167.165 How do I fix this to get the real IP addresses instead?
  6. Getting this error when trying to process an incoming domain transfer via WHMCS. Order Accept Encountered Problems No nameservers are defined for the server this domain is assigned to. Please correct and try again. Weird, because the NS are there when I do a lookup on the domain.
  7. Anyone use FastSpring with WHMCS before as a payment processor? I see no modules when I Google this. Sent them an email and awaiting their reply. Also, anyone recommend for or against enabling the social media sign in integrations like FB, Google, Twitter? Never tried it yet but does this option give the checkout a faster experience?
  8. When clients open tickets, why is the Related Service field not mandatory? Clients (many) have multiple hosting accounts and the never specify which service they're requesting support for. This is plain common sense that they should make this field mandatory. No excuses.
  9. Ever since the last upgrade, anytime I click the quote reply icon in support ticket view it displays this code below. My system health status is all green and good otherwise. Running PHP 7.3. <!DOCTYPE html> <html lang="en"> <head> <meta charset="utf-8"> <meta http-equiv="X-UA-Compatible" content="IE=edge"> <meta name="viewport" content="width=device-width, initial-scale=1"> <title>Oops!</title> <style> body { margin: 30px 40px; background-color: #f6f6f6; } .error-container { padding: 50px 40px; font-family: "Helvetica Neue",Helvetica,Arial,sans-serif; font-size: 14px; } h1 { margin: 0; font-size: 48px; font-weight: 400; } h2 { margin: 0; font-size: 26px; font-weight: 300; } a { color: #336699; } p.back-to-home { margin-top: 30px; } p.debug{ padding: 20px 0; font-family: "Courier New", Courier, monospace, serif; font-size: 14px; } .info { border: solid 1px #999; padding: 5px; background-color: #d9edf7; } </style> </head> <body> <div class="error-container"> <h1>Oops!</h1> <h2>Something went wrong and we couldn't process your request.</h2> <p>Please go back to the previous page and try again.</p> </div> </body> </html>
  10. That search tool in view / search clients doesn't show custom product fields though, so can't search there.
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