abangyasir Posted March 7, 2011 Share Posted March 7, 2011 Hi, i can't register the domain using Resellerclub. Below is the error msg, please advise. An Error Occurred An unknown fault occured - please contact support 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted March 7, 2011 WHMCS Support Manager Share Posted March 7, 2011 http://docs.whmcs.com/ResellerClub#An_unknown_fault_occured_-_please_contact_support 0 Quote Link to comment Share on other sites More sharing options...
ghpk Posted April 7, 2011 Share Posted April 7, 2011 An Error Occurred An unknown fault occured - please contact support its not the issue as mentioned in whmcs KB, my whmcs is showing this error since last 12 hours and it cannot even allow to view/edit details of existing customers too. Its certainly something at Resellerclub API which is not yet disclosed. 0 Quote Link to comment Share on other sites More sharing options...
ghpk Posted April 7, 2011 Share Posted April 7, 2011 I am expecting this error to come across more users soon who uses directi/resellerclub module. WHMCS team can check if this is relevant http://resources.resellerclub.com/mailers/soapapi_7311.html which reads as "Dear Reseller, IP restrictions on the SOAP API will go live on the 10th of March, 2011. The old URL's will be deprecated on this date so please make the required changes before the deadline. Changes Required: For example, if you are using a URL like: https://www.foundationapi.com/anacreon/servlet/APIv3 or http://www.foundationapi.com/anacreon/servlet/APIv3 You will need to change it to: https://soapapi.com/anacreon/servlet/APIv3 or http://soapapi.com/anacreon/servlet/APIv3 respectively." hope that helps us keeping domain accessible to our customers. 0 Quote Link to comment Share on other sites More sharing options...
Minervah Posted April 7, 2011 Share Posted April 7, 2011 Same issue here in last hours, it is not possible to view/edit anything related with resellerclub domains. I am using the last version of WHMCS and I have configured the IPs in resellerclub.com panel control. It was working fine... maybe an issue in the resellerclub side... 0 Quote Link to comment Share on other sites More sharing options...
NovemberRain Posted April 7, 2011 Share Posted April 7, 2011 Same problem here. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted April 7, 2011 WHMCS CEO Share Posted April 7, 2011 http://forum.whmcs.com/showthread.php?t=36498 0 Quote Link to comment Share on other sites More sharing options...
NovemberRain Posted April 7, 2011 Share Posted April 7, 2011 I already made those changes but still having the same error. 0 Quote Link to comment Share on other sites More sharing options...
austinflowers Posted April 7, 2011 Share Posted April 7, 2011 Dear friends, Logicboxes just f*cked our business up, and whmcs doesnt give sh*t either, they are just telling us to upgrade wich in our case is IMPOSSIBLE! 0 Quote Link to comment Share on other sites More sharing options...
NovemberRain Posted April 8, 2011 Share Posted April 8, 2011 We are using the latest version and added our server's ip to api but still same error. Is there something else I'm missing here? 0 Quote Link to comment Share on other sites More sharing options...
Minervah Posted April 8, 2011 Share Posted April 8, 2011 Same here, we are using the WHMCS latest version and added our server's ip to api but still same error. 0 Quote Link to comment Share on other sites More sharing options...
Rodrigo Posted April 8, 2011 Share Posted April 8, 2011 Here we are experiencing the same issue. Latest WHMCS version and IP added to API configuration. What else we need to do? 0 Quote Link to comment Share on other sites More sharing options...
ewebguru Posted April 8, 2011 Share Posted April 8, 2011 I am also using latest version 4.4.2 and IP added to API configuation, it appears only resllerclub module is working and directi module is not working after API upgradation. I have many old domains using directi module which I am unable to manage/renew 0 Quote Link to comment Share on other sites More sharing options...
dexus Posted April 8, 2011 Share Posted April 8, 2011 Yes, Directi module is not working now. Why Directi module is not upgraded for this API change? How can we now resolve this now asap? 0 Quote Link to comment Share on other sites More sharing options...
awareindia Posted April 8, 2011 Share Posted April 8, 2011 yes, same here using directi module and getting the same error. Isn't it implemented in directi module? surprising. 0 Quote Link to comment Share on other sites More sharing options...
minadreapta Posted April 8, 2011 Share Posted April 8, 2011 same here, WHMCS 4.4.2, IP added in the API settings with DirectI/RC and it doesn't work: Registrar Error An unknown fault occured - please contact support 0 Quote Link to comment Share on other sites More sharing options...
cosmin Posted April 8, 2011 Share Posted April 8, 2011 download latest whmcs 4.4.2 and replace files from /modules/registrars/resellerclub/* Work for me 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted April 8, 2011 WHMCS CEO Share Posted April 8, 2011 The directi module was discontinued over 2 years ago and hasn't had any updates in that time for new TLDs/features so nobody should be using that any longer (http://docs.whmcs.com/index.php?title=ResellerClub&oldid=2456#DirectI_vs_ResellerClub). If you are still using it you need to start using the ResellerClub, NetEarthOne or StarGate modules. They are the same thing so there's no reason for anyone not to update. The new modules work fine, and the url changes were made many months in advance as part of our mainstream releases so that not even a patch is necessary, so this is a prime example of why you should always keep up to date with new releases and updates for compatability with third party API's and vendors. Matt 0 Quote Link to comment Share on other sites More sharing options...
minadreapta Posted April 8, 2011 Share Posted April 8, 2011 this didn't solve the problem cosmin 0 Quote Link to comment Share on other sites More sharing options...
dexus Posted April 8, 2011 Share Posted April 8, 2011 @Matt Ok, but you should know that probably many providers there were using WHMCS for more than 2 years are still using it because for those 2 years you still haven't provided a method to migrate all old domains to ResellerClub module. What should we now do with old domains that are still configured to use Directi module? 0 Quote Link to comment Share on other sites More sharing options...
minadreapta Posted April 8, 2011 Share Posted April 8, 2011 well, that worked. thanks Matt. @dexus: i think you cand change them in WHMCS to RC. maybe in a tool like phpMyAdmin. at least this is what i'm going to do. 0 Quote Link to comment Share on other sites More sharing options...
dexus Posted April 8, 2011 Share Posted April 8, 2011 The directi module was discontinued over 2 years ago and hasn't had any updates in that time for new TLDs/features so nobody should be using that any longer (http://docs.whmcs.com/index.php?title=ResellerClub&oldid=2456#DirectI_vs_ResellerClub). If you are still using it you need to start using the ResellerClub, NetEarthOne or StarGate modules. They are the same thing so there's no reason for anyone not to update. Actually if you read the page you provided there is a following note... If you want your customers to be given a login to the SuperSite interface then you should choose the ResellerClub module, if you do not, choose DirectI. I don't see anywhere that we must switch to ResellerClub module and how to do that... 0 Quote Link to comment Share on other sites More sharing options...
dexus Posted April 8, 2011 Share Posted April 8, 2011 well, that worked. thanks Matt. @dexus: i think you cand change them in WHMCS to RC. maybe in a tool like phpMyAdmin. at least this is what i'm going to do. Yes, I know that, but can we safely just switch that module... I don't know, probably yes, but I still think that WHMCS should provide some official info and method to do that, because probably every provider that is using WHMCS for more than two years still have domains with Directi module. 0 Quote Link to comment Share on other sites More sharing options...
honesting Posted April 8, 2011 Share Posted April 8, 2011 Well, I change the module from directi to resellerclub before I read that just to try and It works for me. I hope anyone have notified that before, but I think it's not a whmcs fault and it's an error from directi as always. Thanks Matt 0 Quote Link to comment Share on other sites More sharing options...
minadreapta Posted April 8, 2011 Share Posted April 8, 2011 @dexus: i don't think there's a problem: directI and resellerclub are the same, it's just a minor change regarding the api URL. you won't lose any domain name. in fact you were using the RC already but you had the DirectI settings in WHMCS. just run this mysql query and you'll be OK: "UPDATE tbldomains SET registrar='resellerclub' WHERE registrar='directi'" @honesting: i think we should have been warned thou... 0 Quote Link to comment Share on other sites More sharing options...
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