WHMCS and Domains Expired is causing problems (Redemption Fees)

[jozeph]

This is not the first time that occur. I'm having problems with expired domains and invoices generated by WHMCS.

 

Basicly, WHMCS don't cancel invoices and don't tax redemption fees. When a customer check to auto-renew a domain, WHMCS just generate an invoice. But some customers don't pay the invoice in the correct period and domain status change to redemption period where we need to pay a big tax to restore it, but customers just pay the amount available on invoice... And when we see, it's too late.

 

I would like to know about you... What is the procedure used by you? Have you similar problem?

Edited February 4, 2010 by jozeph

[WHMCS John]

If the client pays the invoice once the domain has entered redemption then the domain wouldn't be automatically renewed. You can then contact the client and issue them with an invoice for the redemption fee.

[jozeph]

We may have legal problems with it, because here, the customer can disagree and pay only the initial value.

[WebHost.lk]

In this case update your billing policy page relating to the Domain registration / Renew. All clients should agree to this before complete the order system.

[easyhosting]

In this case update your billing policy page relating to the Domain registration / Renew. All clients should agree to this before complete the order system.

 

Updating this will place it in your policy, but I can guarantee 9/10 clients dont read policies, even if they click to agree at the signup and it is very hard to enforce your policies.

[cenourinha]

If they dont read the policies, it's not your problem...

[othellotech]

it is very hard to enforce your policies.

It's very easy to enforce your policies

- no payment for renewal *before* expiry date - your domain goes off ...

- no payment of the redemption fee - your domain gets deleted ...

[easyhosting]

It's very easy to enforce your policies

- no payment for renewal *before* expiry date - your domain goes off ...

- no payment of the redemption fee - your domain gets deleted ...

 

This is an automated process if they dont pay, but if you have funds in your registrar account then the funds would automatically be taken to renew the domain at wholesale cost, so nothing to do with your policies.

 

It is hard to enforce your policy to get them to pay, then can just ignore invoices, ignore emails, and even if you send them an LBA they can just ignore this.

[IPH - Tim]

If they dont read the policies, it's not your problem...

 

You can't create policies that conflict with the law. If his countries law says that clients have the right to disagree and pay only the initial invoice amount, you can't go and say that they have to pay. You can try, but it wouldn't be enforced by a court.

[XN-Matt]

You can't create policies that conflict with the law. If his countries law says that clients have the right to disagree and pay only the initial invoice amount, you can't go and say that they have to pay. You can try, but it wouldn't be enforced by a court.

 

Correct.. but then you just enforce that if you don't renew your down by the day after expiry/30 days after expiry (depending how you want to play it), the domain is lost and you will not be able to renew so no fee could be payable regardless of the amount.

 

So - the issue then does not exist.

[vincent1]

This is an automated process if they dont pay, but if you have funds in your registrar account then the funds would automatically be taken to renew the domain at wholesale cost, so nothing to do with your policies..

 

This is very important point you are making.

Can you clarify:

 

So if a domain is in redemption period, customer pays old invoice at standard price, and the transaction still goes through WHMCS - only you pay the extra redemption costs to the registrar automatically?

 

No way to stop or set invoices to auto cancel after a certain length of time?

 

- Vince

[Salman75]

See this thread:

 

http://forum.whmcs.com/showthread.php?t=18331

[plusplushosting]

Perhaps a feature that dont let people pay expired domains that has been expired 30 days before will be great...but again i think this is a policy things....when you client is registering a domain, he/she is reading and accepting the domains policy which clearly states they should renew it before it expires, after the expiry date the regular price renewal period is a lottery....keep in mind not all the domains or also different tld's change to redemption after the "default" 30 days from the expiry. So basically if they have accepted the policy they are accepting the consequences to not renew it on time.

[XN-Matt]

Just write a cron to go and remove expired domains after X days? That would be much easier, keeps things nice and tidy too.

 

I see no point in having X number of domains expired in your system that are no longer required/usable etc that will cause confusion.

[tra1986]

This is such a great resource that you are providing and you give it away for free. I love seeing websites that understand the value of providing a quality resource for free. It’s the old what goes around comes around routine.