oempire

arent you meant to update to 6.0 first?

im having issues with the domain sync aswell

It seems so buggy for me, when adding a new order it only lists about 10 clients to choose from. When i choose which product, its items that arent products - looks like configurable options not just products

nothing out of the norm in the logs. Im hoping there's something we can do as its hard to keep track. Can you provide a way to force the Sync even on domains with an expired status? perhaps as a once off or every so often?

i don't think that its meant to do that

Hi John, Just the standard logs - nothing seems to indicate an error. Some of the time TPP hold a renewal or registration for manual approval (if there was an error connecting to reg or the like) im not sure if this is impacting it. What im more interested in right now is ensuring all domains which are marked as expired are really expired. As its going to cause issues when they are due next cycle as they wont be invoiced. Ideally if every so often i could run the domain expiry cron Sync, however have it apply to domains that are marked as expired. (currently it only applies to domains with active status or rending transfer) to almost audit the domains to ensure they are all ok any ideas?

i opened a ticket... got no where

Hi, Ive noticed a bit of an issue, from time to time when a domain is renewed the expiry date hasnt updated, so the domain is marked as expired. (for whatever reason - i would like to also solve this, the activity log doesn't report any issue) This means that its left out of the standard whmc domain registrar sync cron. so the status stays as expired and it wont invoice next year IS there a way i can run the domain expiry cron but have it apply to domains currently marked expired. By default the cron script only checks domains set as active or pending

Do i just overwrite files? to update? Dont have to renter settings?

where can i get the updated module from mate with the bug fixes etc for the newer versions of WHMCS?

Hi, Is it possible to have different suspend periods for various products. EG. I want my VPS's to suspend one day after due has past with no payment. Where as shared id like to be more flexible? I can only find the one suspend setting in automation settings. Would it be possible with an actionhook?

Hi Guys / Gals, Ive been using WHMCS for several years and used to open a support ticket to a client via the client summary screen when logged in as an admin. much quicker then via the Support > open ticket selecting the client from the drop down. In the latest updates ive now noticed that this opens the ticket as if the client submitted it, complete with notification to the client saying they openeed the ticket, i im sure it never worked like this. It also sits as Awaiting reply. (as in awaiting admin reply) heres a screenshot of where i used to open the tickets to clients (not from clients) http://oecms.com/shared/taz/nFiajW.jpg and it would always open it as an admin Support says this is working as intended, im hoping i can get clarification from Matt as this is how it is now meant to operate. And when / why this change was made.

hoping we get a reply soon ><

Hey Guys, I have a bunch of issues with whmcs since the latest update - i have a ticket in #164578 thats been open for about a week with no response from support. Up until this release i havent had many issues with WHMCS. 1. I seem to be seeing customers where i accept orders their status is not set to Active, seem to be seeing alot of "inactive" 2. Support ticket overview widget on the dashboard is blank. 3. Domain transfer expiry doesnt seem to update and its instantly marked expired.(used to be pending transfer) (.com.au anyway) 4. I opened a ticket to a client and for some reason it acts as though the client opened it. - Comes up under tickets awaiting reply - Submitter by Customer Name - as an admin i also got an email that looks like it was meant for the customer (not the admin version) 5. Accepting new orders doesnt seem to be sending domains to the gateway (DistributeIT/TPPwholesale)

me too 3 days no answer

Thanks for the quick reply Matt Still i think the old bar graph is much better a displaying, comparing and conveying with a glance. The quick links panel doesn't show on the home page of v4 (with the pending orders etc) it only shows if you go to a sub page. Also - is blend the new "main" theme moving forward?

yeah i agree the old orders_overview.php. Its actually not as easy as just naming the old file orders_overview_old.php and uploading / allowing it. You need to fix the title part as its clashing, and will cause the roles page to fail loading. Also the chart is generated off a function in the old reports.php which has been removed it seems. so i too had to edit the call to reports.php and change it to reports2.php (uploading an old copy of reports to reports2.php) to the admin directory. Matt can you please bring back. 1. the order summary (comparing to the same period last year) 2. The at a glance pending orders...

Hey Benoit is this compatible with the latest version - and where can i get the latest v. i havent updated this in ages

can you make one for mailchimp?

hey is this encrypted?

awesome. im going to check this out!

im reporting that it is not coming from the support address ( or what is assigned in the actual template) The actual mail header shows. From: "Company Name Support Ticket Response" <support@domain.com> Which seems to be some part of the subject. "Support Ticket Response" it should show From: "Company Name" <support@domain.com> as per the settings

sorry perhaps i wasn't clear. The new admin notification email is coming through as this (to my admin mail) Subject: [Ticket ID: 471718] New Support Ticket Response From: "Company Name Support Ticket Response" <support@domain.com> It should be obeying what is set in Email Templates > Admin Messages > Support Ticket Response correct?? this is not occurring

Issue with New Support Ticket Response email template, it doesn't appear to be obeying the From email field instead I'm getting the name as New Support Ticket Response (as well as the subject) its also not using the correct email as per the email template setting or elsewhere in the system.

phone call confim?