lightbeing creations

ok, who changed the title of this thread?

My install of WHMCS was working fine but it now longer does so. It's suffering mutliple issues affecting the admin area, client area, email templates and ordering. If you go to http://www.lightbeingcreations.co.uk/clients/index.php you will see what comes up for the public side of things. I can log in to the admin area, but the summary screen is blank. If I go ti view a support ticket, that screen is blank. The same happens on many other screens too. When I try to send emails all that is sent is a message with no subject and just a few lines of html but not the actual messages I type. System generated emails such as invoice reminders are the same. If a client does have an invoice, they can't click on the Paypal link and then go and pay as that p[age comes up blank too! It's basically fcked! Support's last message to me on 4/7/12 was "The issue seems to remain one of permissions. Something on the server side is preventing your WHMCS installation from being able to overwrite files in the templates_c folder. So clearing the templates cache directory does resolve it for a time hence Lawrence's previous reply, but given time it starts to recur again. And so to resolve this I'm afraid you're going to need to get your host or server admin to check and correct the ownership and/or permissions settings on that folder and the files within it to ensure the user the WHMCS script is running under can overwrite them. If it conintues even after that please get back in touch." It is still buggered and so I asked them the following: I've just connected by FTP to the server and checked the permissions for this directory and it is set to CHMOD 777 (so writeable by everyone). So why does it not still work? If it's not just those permissions, then can you please provide full details of exactly what needs checking (particularly more details around owner ship and what the permissions should be. Though I don't understand this happening, as nothing has changed on the server other than the recent security patch after your hacking episode, as directed by yourselves. That was on 5/7/12 and since then they have done bugger all to reply or help! I'm at my wits end as I know my questions are reasonable and if they actually gave support then I might move forward. But as it is I'm losing money and they are about to lose a customer.... and I won't be going quietly. Anyone here got suggestions?

that's still no excuse for zero updates for a week, or for saying they would look at it then and not doing so they are being paid good money for what was good product, but it';s rapidly going downhill and getting to the point of no return

I opened a support ticket (719430) and have had no response to my last series of questions on 5th July. Here we are a week later and still no response. I then opened a separate ticket (490286) on 12th July to try and get some action to the above ticket, to which Matt replied the same day to say sorry and that he would check it now. Since then still nothing, other then the second ticket has been closed with no warning or explanation after I asked for an update a day after being told it was going to be dealt with. I've just opened a third ticket (750238) asking the following. Are you actually bothered about keeping your customers? It has now been a week since I asked some question in ticket #719430 all of which I feel are perfectly reasonable. So given that my system is completely unusable, I'm unable to manage support tickets, unable to invoice correctly, unable to accept payments normally, clients are unable to access their accounts and now one can order new services. What are you going to do? It is simply NOT acceptable to close a ticket with no explanation. It is also NOT acceptable to say you are going to look and then not look and give no update. It is also completely NOT acceptable to leave me with a completely critical situation that is costing me money with no support or response for a week Yours, well and truly f*cked off

Thanks for the useful list. Why isn't this highlighted when configuring domains in WHMCS? I've only just found out after 18months of using WHMCS and now need to go back in and adjust settings plus re-visit .uk domains that should have privacy but don't. Surely it would make sense to explain this in the WHMCS documentation?

Did you get an answer with this as I'm in exaqctly the same position.

@ RJay45 - what sort of headaches did you encounter? Harrip - "I just record my sales totals from WHMCS into Quickbooks on a weekly basis and use WHMCS reports to analyse hosting/domain sales etc. " Interesting, I presume you are manually adding in the weekly totals and all invoicing is done by WHMCS and not your accounting software?

Did you ever get an answer to this?

I'd like to customise the invoice created template when the invoice is marked as bank transfer rather than Paypal, so that the body of the email doesn't say they can login and pay. I'm only just getting to grips slowly with merge tags, so is there one that picks out the payment type that's specified?

scrub that, found it

I think I must be missing something obvious, but how do I send a PDF copy of invoices when they invoices are initially raised and emailed and also when sending payment reminders?

I've turned on the PayPal Transaction Lookup addon and it is asking for the API Username etc. When I go in to Paypal to get it, it offers 2 options, but which is it? Option 1 - Grant API permissions to a third party to use certain PayPal APIs on your behalf. Option 2 - Request API credentials to create your own API username and password.

Just found out that there doesn't appear to be anywhere to add promtion codes when clients are ordering. Am fully up to date and using the AJAX cart. Am I missing something obvious, or is this a glitch?

Is there a way to find out when a service was terminated by a cron job from a system log somewhere?

Did you ever get this working as I'm having the same problem. My data centre is us2 so I have added that line to the code, but still no joy Anyone got suggestions on how to investigate?