bigsean

Thanks, Brian. So to clarify, I should apply the hotfixes in the order you presented starting with 1 all the way up to 4 being the last hotfix to apply? Appreciate your help!

Did you manage to figure out which hotfix would be the correct one to apply? I am upgrading from 7.7.1 to 7.8.3 and wondering if we go by the 'Updated on' or 'Posted on' date, thanks. It would make most sense that if I download the full 7.8.3 release today it would already have the hotfixes applied but that doesn't seem to be the case when I compare the last modified dates of some of the files when compared to the hotfixes.

Hi, We sell the RapidSSL and RapidSSL Wildcard certificates. I've enabled the client area homepage banner to show the RapidSSL banner however if they already have this then there is an 'upsell' banner for Wildcard. How can I hide the Wildcard upsell banner. I just don't want the customer to see the Wildcard SSL upgrade banner. Thanks

Thank you, Brian! That worked and using template files makes much more sense. Note: You referenced 'viewticket' however on the View Ticket page (Once logged in obvs) the Support sidebar is still visible. I'm not sure if it's something else in my template system as it's not heavily modified at all. There is of course a viewticket.tpl so it really should just work. I cleared the template cache just to be sure but it's still visible. I used my original file name method hook temporarily for that specific page but it's just odd that it still shows on that page.

Hi, I use the following code to hide the Support menu from a specific page and it works fine (code is for when a client is logged in): <?php use WHMCS\View\Menu\Item as MenuItem; if (App::getCurrentFilename() == 'viewticket') add_hook('ClientAreaSecondarySidebar', 1, function(MenuItem $secondarySidebar) { $client = Menu::context('client'); if (!is_null($client)) { if (!is_null($secondarySidebar->getChild('Support'))) { $secondarySidebar->removeChild('Support') ->removeChild('Announcements') ->removeChild('Knowledgebase') ->removeChild('Downloads') ->removeChild('Network Status') ->removeChild('Open Ticket'); } } } ); My issues is that I want to hide the same Support menu on the Knowledgebase page when the client is logged in however the Knowledgebase friendly URL is not a file path and so I'm not sure how to edit the code to reference this. The URL in the address bar is xyz.com/whmcs/knowledgebase (example). Thanks

Was there a solution to this? I just hit the create button on the SSL product via the admin panel and I see the same message: " Status Description Polling for file-based authentication. Check and ensure the necessary file is present and accessible. " Do I now have to contact RapidSSL or is there something else that I should be doing....The clients website is hosted on our servers with no abnormal setup.

Are you referring to the Enom name spinner in General settings under the Domain tab? I am not using that. Thanks

I've experienced the exact same issue. The checker will eventually eat up memory on the server: PID USER PR NI VIRT RES SHR S %CPU %MEM TIME+ COMMAND 11105 username 20 0 234m 55m 8072 S 0.0 1.4 0:00.53 /usr/bin/php /home/username/public_html/whmcsinstalldir/domainchecker.php 11165 username 20 0 234m 55m 8064 S 0.0 1.4 0:00.52 /usr/bin/php /home/username/public_html/whmcsinstalldir/domainchecker.php The above is a snippet of the processes, there are tons of them and the processes don't finish/end. His video is quite clear on how to reproduce the error. Thanks

I'm experiencing the same issue. New subscriptions are still prefixed with "S-" I'm using the standard PayPal module and the PayPal Payments Pro (for CC processing). Anyone have any luck or info on how to get subscriptions to start with the "I-" prefix?

Thanks, I've gone ahead and added it to the feature request. If anyone is interested here is the URL: https://requests.whmcs.com/responses/iwhmcs-app-additions Cheers

Just wanted to say that the App is great so far and glad to see it back in development. I did want to request a feature, not sure where so I'll do it here. When replying to a ticket it would be very useful if we could use predefined replies. It was there is version 1.0 however in the new iWHMCS there is no way to reply using a predefined reply. I think this would be very useful especially when replying from your phone, having the ability to use predefined replies is crucial from a mobile device. Thanks!

okay before I do it again, can anyone confirm the admin panel no longer shows blank, basically does it work okay now? Thanks

Yes exact same issue here....

same issue here, cleared templates_c and getting invalid token on whois lookup. 5.2.13

Yes I got the patch from support and am having the same issue. CC payments are not all being processed on cron run.....frustrating to say the least.

I can also confirm the iwhmcs app crashes on startup in ios7. Was working fine on ios6, hopefully some input from whmcs staff can give us some insight on whether they are aware and will be providing an update in the near future. This is a paid addon and i would expect it to be compatible with the device and OS it was designed for. It's an iPhone app and should be updated to function with the latest ios. in any case, please let us know if there will be a fix/update. Cheers

Hi, Is there a live demo of V5.2.2 we can have a look at and mess around with? Thanks

anyone else having this issue?

Hi, I am having the same issue Dirk had. I am using an older default template with 5.1.2 so I guess the older bootstrap. Is it simple to update to the new bootstrap? Currently I only see the text and no color.... thanks!

Had this happen on a few occasions as well. Simply clicking 'add response' produces this error at random. This is simply another reason why an auto save feature for ticket responses would be nice, meaning while typing a long reply the system saves the text periodically to avoid losing a lengthy response.

Matt, Any insight or time frame for a fix? The latest patch did not resolve the issue as outlined in my last post. Thanks

Hi Matt, We applied the latest patch and on new orders with domain names it works and sometimes it does not. We use ResellerClub and if it fails it says "error obtaining customer ID' and then the domain status shows pending. I realized if I go to the domain registrar section and click on Configure beside the Rclub active module and simply click Save and then try to approve the order it goes through. This works for a bit and then today I tried to approve an order and got the same error and had to manually register the domain. As a side not Rclub is our only 'active' registrar set in whmcs. Thanks

I am having the same issue using FF. There are basically 5-10 line breaks and then the notes and ticket start.

Thanks for posting, personally I use v4 so no good for me but appreciate the response.

"The idea behind this was just to utilise the maximum available screen space. Certainly for handling tickets etc..., which I guess is where most of us spend most of our time, the extra screen width available makes sense, as it means less scrolling." Hi Matt, With the above statement I agree that more real estate is always great however I don't see your point on how it would help with the ticket system? I use a 24 inch screen and the input box for replies is massive (though I can use the resizer in the bottom right corner to make it smaller) the actual width is the issue. We have roughly 10k clients so we do get a lot of tickets and I don't think the width really benefits us in any way as scrolling is the same....everything looks too wide and stretched out. Is there a way to adjust the width in general? Other than the actual width of everything, generally speaking I am happy with the new release. Cheers Al