Predefined reply erases content on ticket

[Patty]

I tried with both Firefox 3.5 and IE 7 and the same thing happens:

 

When using a predefined reply on a ticket, when I click the link to add it to my reply everything I wrote before is erased, except the email signature. It makes it useless to use this feature. I placed the cursor after and before the text, also after the signature, but it will erase the text just the same.

 

Has anyone else notice this?

[scurrell]

Has anyone else notice this?

 

Yes.

 

That's why we insert the predefined reply first, and add any additional text afterwards.

[Patty]

What if I need to use more than one? And what if I don't know I will need one until half way thru the reply?

 

Can this be fixed, Matt?

[WHMCS John]

Ctrl C + Ctrl V

[Patty]

I thought the purpose of predefined replies is exactly NOT to use Ctrl C + Ctrl V.

It's a pretty much useless function then.

[Daniel]

There's a lot of room for improvement on the predefined replies and Insert KB Link in my opinion.

 

Adding predefined reply where the cursor is, same with KB links and making them SEO friendly. The ability to use more than one would be good too.

[Matt]

Javascript has no built in support for inserting text at the cursor point so I don't know how it could be done. If someone does, let me know but I wouldn't say predefines are useless because of it. Just predefine so it answers the entire question or load it and then modify as necessary - they're a godsend for me here.

 

Matt

[Patty]

Hey, Matt.

 

Yeah, they help a lot, I know. I was just being sarcastic over John's CTRL C + CTRL V comment, sorry.

I hope you can find a better way of making it work without this issue. Other than that, it is indeed a great feature.

[sparky]

Javascript has no built in support for inserting text at the cursor point so I don't know how it could be done. If someone does, let me know but I wouldn't say predefines are useless because of it. Just predefine so it answers the entire question or load it and then modify as necessary - they're a godsend for me here.

 

Matt

Here ya go Matt, I fould this and modified it slightly. It should do what you need.

<script type="text/javascript">
{literal}
function insert(el,ins) {
window.lstText={};
   if (el.setSelectionRange){
       el.value = el.value.substring(0,el.selectionStart) + ins + el.value.substring(el.selectionStart,el.selectionEnd) + el.value.substring(el.selectionEnd,el.value.length);
   }
   else if (document.selection && document.selection.createRange) {
       el.focus();
       var range = document.selection.createRange();
       range.text = ins + range.text;
   }
}
{/literal}
</script>

<form>
<input type="button" value="hello" onclick="insert(window.lstText,'hello')">
<input type="button" value="hi" onclick="insert(window.lstText,'hi')">
<br />
<textarea rows="7" cols="30" name="txt1" onfocus="window.lstText=this;">
This is sample text, click anywhere in here then
choose on of the buttons above to see text inserted.
</textarea>
<textarea rows="7" cols="30" name="txt2" onfocus="window.lstText=this;">
This is sample text, click anywhere in here then
choose on of the buttons above to see text inserted.
</textarea>
</form>

[Sandor]

I want to also say that inserting at the cursor would be GREAT - we have a lot of tickets where they ask a couple questions and we don't want to open new tickets for each one, so inserting multiple replies or links would be smashing!