How to change the option value "Answered " into "Awaiting Reply" in ticet status?

[kannan]

Hi,

 

Is it possible to change option value "Answered " into "Awaiting Client Reply" in ticket status on reply to client.

 

Please suggest me ..

thanks in advance..

 

Regards,

kannan

[JofleyUK]

in your whmcsinstall/lang/English.txt, or whatever language you are using.

 

Find:

$_LANG["supportticketsstatusanswered"] = "Answered";

 

Change to:

$_LANG["supportticketsstatusanswered"] = "Awaiting Client Reply";

Edited September 7, 2009 by JofleyUK
typo

[kannan]

Hi,

Thank you , i made changes in english..txt that you mentioned , the value "Answered " is replaced by "Awaiting client reply" for few of the value "Answered". ie, In client side it is ok but in admin side status ticket dropdown is there how to change its value.

 

please advice me..

 

Regards

Palanishankar A

[JofleyUK]

Hmmmmm. After looking it seems the admin side MAY be encoded to the script. I checked the DB and it isn't there, maybe matt could confirm, or maybe for V4.1 when its out pull the dropdown menu for the admin side from the same language file....

 

cough cough... hint hint

[Convergence]

Greetings,

 

Anyone find an answer to this?

 

Thanks!

[DepotMan]

I was unable to find a way to customize the language files of the admin. The are a few things I wanted to reword too.

[WHMCS John]

Please refer to http://wiki.whmcs.com/Support_Ticket_Statuses

 

The admin area cannot be translated.

[sgrayban]

You can change the pull down if you can edit the database

 

UPDATE `your-whmcs-database-name`.`tblticketstatuses` SET `title` = 'Awaiting-Client-Reply' WHERE `tblticketstatuses`.`id` =2;

 

However that doesn't mean you will be able to see the active tickets anymore.

 

This should be customizable.

Edited April 22, 2010 by sgrayban