dansgalaxy Posted July 30, 2009 Share Posted July 30, 2009 Hi all, Okay firstly, Paypal does work normally, I have processed many invoices using paypal and all worked fine. However recently i noticed an invoice was left as unpaid and so was the upcoming invoice, so naturally I suspended the account and contacted the user to find that they had paid, and after trawling through my paypal records found that they had in fact made payment, and the details of that payment contained all the usual invoice ID etc. I also confirmed with the client that they made payment by clicking the button on the invoice as usual. they did. And yet WHMCS seems to have totally dropped the transaction, there was no record nought. Why? What could have caused this not to receive/process the callback from paypal? Cheers, Dan 0 Quote Link to comment Share on other sites More sharing options...
DedicatedPros Posted July 30, 2009 Share Posted July 30, 2009 Was it a subscription? 0 Quote Link to comment Share on other sites More sharing options...
dansgalaxy Posted July 30, 2009 Author Share Posted July 30, 2009 Nope this was the monthly manual payment - eg. user gets invoice user comes to whmcs user clicks paypal button pays... they did it but whmcs didnt seem to get callback or something:/ 0 Quote Link to comment Share on other sites More sharing options...
DedicatedPros Posted July 30, 2009 Share Posted July 30, 2009 Hmm very odd Are you absolutely certain they did it via the WHMCS link, not the manual PayPal Send Money option? 0 Quote Link to comment Share on other sites More sharing options...
dansgalaxy Posted July 30, 2009 Author Share Posted July 30, 2009 Well as sure as trusting the company not be lying to me... 0 Quote Link to comment Share on other sites More sharing options...
DedicatedPros Posted July 30, 2009 Share Posted July 30, 2009 Heh If the error repeats again submit a ticket to WHMCS, I think they'll be able to help you the most. If it doesn't happen again than I think we all know what was the issue 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted July 31, 2009 WHMCS Support Manager Share Posted July 31, 2009 Check Billing > Gateway log to see if the transaction is recorded. If it's not there, there was either a temporary problem @ PayPal which meant it didn't send a callback or your server. 0 Quote Link to comment Share on other sites More sharing options...
DedicatedPros Posted July 31, 2009 Share Posted July 31, 2009 I just remembered, when I logged into PayPal yesterday it said they were doing some work on the site and that some features will be unavailable 0 Quote Link to comment Share on other sites More sharing options...
Lawrence Posted July 31, 2009 Share Posted July 31, 2009 I just remembered, when I logged into PayPal yesterday it said they were doing some work on the site and that some features will be unavailable Yea, it is likely they never made the callback. I have used PayPal for some time now and never had that happen to me. 0 Quote Link to comment Share on other sites More sharing options...
tbenoit Posted July 31, 2009 Share Posted July 31, 2009 We've had this happen before. Not a lot (a few times over the past couple of years). PayPal's callback never made it to WHMCS. I've always considered it a PayPal issue. 0 Quote Link to comment Share on other sites More sharing options...
dordal Posted August 2, 2009 Share Posted August 2, 2009 I've had this happen too. Again, not frequent, but it does happen. Either paypal's callback isn't working, or WHMCS isn't processing the callback correctly. It happens infrequently enough that I haven't investigated (yet) 0 Quote Link to comment Share on other sites More sharing options...
dansgalaxy Posted August 9, 2009 Author Share Posted August 9, 2009 Ah ok, glad not just me. So long as it doesnt become a regular thing i wont worry. Cheers 0 Quote Link to comment Share on other sites More sharing options...
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