Directi (ResellerClub) Feedback ***REQUEST***

[Chad]

I'm looking to sign-up for the Directi reseller account (ResellerClub). I tried it out early last year and did not like the interface whatsoever, not to mention how painfully slow the panel was and dead the support is.

 

However, I'm in the demo now on their site and it seems much nicer/faster than my memory serves at least.

 

I would appreciate any feedback from those currently using this ResellerClub module with WHMCS. What are your pros and cons experience with the module and the service itself? If you can provide whmcs > clientside screenshots of the module interface I would appreciate it. Any specific domain management features missing that you want to let me know about?

 

Thanks

[chickendippers]

We've been with Resellerclub just over a year now and the reseller control panel hasn't changed at all in that time. Also we have experienced faster support responses from them than eNom.

[netearth]

Same as chickendippers, the panel hasnt changed in the 3/4 years I have seen it.

[siforek]

I use RC as well and have never had problems. I'd highly suggest them to anyone.

[tsiedsma]

Ditto, RC/Directi hasn't changed in over a year. Their support has always been pretty responsive for me. I also use Enom but haven't had to use their support.

[JFSG]

The LB platform sucks as ever..lol

[Ninthcom]

We have been using RC for over 3 years now, use TuCows also, but prefer RC/DirecTi.

Email support is O.K., but the live chat works for us almost every time. I would recommend it for sure!!

[JFSG]

I suppose RC is good in every aspect except for the lousy platform...

[Seb]

Been using directi for at least four years now. Panel's an absolute nightmare, but if you use the API through WHMCS, that's no problem.

[R-n-R]

Been using Directi/ResellerClub for almost 5 years now. Over haul it has been a positive experience, looked seriously at other alternatives but kept coming back to ResellerClub, for one reason or another.

 

Is it perfect....nope, like everything else.

[Chad]

Been using directi for at least four years now. Panel's an absolute nightmare, but if you use the API through WHMCS, that's no problem.

 

The LB platform sucks as ever..lol

 

How about you guys explain in detail and offer come reasonable critique?

[whatcomweb]

eNom has been excellent for us for nearly 10 years. Never any problems and great support. I pay $7.95 for most major domain (.com, .net, .org). Not sure how good that is as I haven't shopped around much.

[D9Hosting]

eNom has been excellent for us for nearly 10 years. Never any problems and great support. I pay $7.95 for most major domain (.com, .net, .org). Not sure how good that is as I haven't shopped around much.

 

It's about the same really, RC are a few cents cheaper but nothing noticeable. The signup prices (if you aren't going through a reseller) are a lot higher with eNom though if you want to go on the top pricing slab.

 

We use both eNom and RC, I agree that the RC control panel is a bit of a nightmare but we run everything through WHMCS and the API which works seemlessly.

[peaceofmind]

D9Hosting,

 

Since you are using both Enom and RC and running RC through WHMCS, how do you handle Enom renewals?

[JFSG]

How about you guys explain in detail and offer come reasonable critique?

The panel gets some kind of time-out or some kind of crash every now and then, and it is very difficult to set the pricing of the slabs, the design awefully suck, the panel is very complicated, nothing but problems..

[D9Hosting]

D9Hosting,

 

Since you are using both Enom and RC and running RC through WHMCS, how do you handle Enom renewals?

 

I'm not sure what you mean as we handle them the same way we do the RC renewals. We just make sure auto-renew if OFF in our eNom account, then we set up WHMCS to automatically renew at the registrar when the client sends a payment for renewal.

[DataHosts]

Don't use...reason is because I use another

[peaceofmind]

I'm not sure what you mean as we handle them the same way we do the RC renewals. We just make sure auto-renew if OFF in our eNom account, then we set up WHMCS to automatically renew at the registrar when the client sends a payment for renewal.

So, if I understand you correctly, you're using RC and Enom to register and renew domains through WHMCS. Half of my clients are with RC and half with Enom and I was under the impression that you can't use two registrars with WHMCS.

[D9Hosting]

So, if I understand you correctly, you're using RC and Enom to register and renew domains through WHMCS. Half of my clients are with RC and half with Enom and I was under the impression that you can't use two registrars with WHMCS.

 

I'd imagine it would be tricky if you automatically approved and submitted all new domain orders, but we screen them for fraud and then manually send them to the registrar, so all we need to do is select enom/directi from the drop down box.

 

When it comes time for renewal the renewal is sent to the registrar listed for that domain.

[peaceofmind]

I'd imagine it would be tricky if you automatically approved and submitted all new domain orders, but we screen them for fraud and then manually send them to the registrar, so all we need to do is select enom/directi from the drop down box.

 

When it comes time for renewal the renewal is sent to the registrar listed for that domain.

 

Thanks for the clarification.

[Seb]

How about you guys explain in detail and offer come reasonable critique?

 

Ok sure - My point was that directi/resellerclub works very well in the interface with WHMCS. The only time we really need to login to resellerclub is to add additional funds. In that respect it works perfectly.

 

However, they use a 'myorderbox' control panel which can be very fiddly and confusing. Today, for instance, I wanted to take a look at how many domains I had registered through them, and was able to find out only by searching all orders within a specified time. I am sure there is an easier way but not that I have seen, and it's certainly in contrast to enom where all your domains are easily listed and sorted. Before we tied WHMCS into it, we would get emails that required actioning for some orders, but we could only action them through the email rather than my logging in.

 

The system is built so that direct resellerclub members can sell on not just to their customers, but to sub-resellers, who can then sell on to customers. With that comes complication with administration confusion, customer account billing limits, pending invoices against specific accounts. Again I am sure it is something which can be very useful... but when you principally just need to sell to direct customers, don't have the time to try and understand it all, and things are so hard to get to... it's utterly baffling.

 

BUT - I would like to stress that if you have this setup with WHMCS everything works *perfectly*. I didn't feel the need to go into this earlier as it really shouldn't affect you as it doesn't really affect us for day-to-day use.

 

Another quick point - with directi your pricing plan depends on the total receipts you have put through - so as you grow your pricing decreases. I'm not sure exactly how it works with enom, but the top level costs $6995 (in enom credit) which it looks like you need to pay in advance.

[chickendippers]

You need to pay to access higher eNom tiers, this payment cannot used to register domains, however with ResellerClub it can!

[Dominic]

It can....it's $6995 with $0 wasted as a setup fee, or $1595 setup + $1595 enom points - see here.

 

The $8.95 level is a bargain imo

[chickendippers]

Still doesn't compare with ResellerClub's pricing though.

[Androgen]

What I don't like in the Domain Reseller accounts is that We have to make a minimum deposit.