Custom Product Fields Not Working

[SwiftModders]

Hi,

 

I can't get my product fields to work anymore in my emails, for example:

 

[ProductCustom-IP Address]

 

Produces...

 

[ProductCustom-IP Address]

 

Not the IP address for the customer. Can you tell me the correct code to use for custom fields.

 

- John

[Matt]

The syntax you need to use is shown in the merge fields list or {$service_custom_field_fieldname}

 

Matt

[MikeDVB]

Actually...

 

Available Merge Fields
Client Related
ID	{$client_id}
Full Name	{$client_name}
First Name	{$client_first_name}
Last Name	{$client_last_name}
Company Name	{$client_company_name}
Email Address	{$client_email}
Address 1	{$client_address1}
Address 2	{$client_address2}
City	{$client_city}
State	{$client_state}
Postcode	{$client_postcode}
Country	{$client_country}
Phone Number	{$client_phonenumber}
Password	{$client_password}
Signup Date 	{$client_signup_date}
Credit Balance	{$client_credit}
CC Type	{$client_cc_type}
CC Last 4 Digits	{$client_cc_number}
CC Expiry Date	{$client_cc_expiry}
Language 	{$client_language}
Custom Fields (Array)	{$client_custom_fields.1}
Status	{$client_status}

Other
Company Name	{$company_name}
WHMCS URL	{$whmcs_url}
WHMCS Link	{$whmcs_link}
Signature	{$signature}

 

It does not list {$service_custom_field_fieldname} anywhere...

[Matt]

The reason it doesn't list the service related merge fields in the above list is because you're composing a "General" type email message. You only see the merge fields that you can use in the email you are currently creating (not all of them).

 

Matt

[MikeDVB]

Yeah I just looked

 

It gives "Custom Fields (Array) {$service_custom_fields.1}" but does not list the syntax you gave (the non-array form)

[SwiftModders]

He is right, there is none that tell you how to do this in the non array way. That should have been in the right side menu, but its not. So I would use:

 

{$service_custom_field_IP Address}

 

or

 

{$service_custom_field_ip_address}

 

Might want to update that Wiki

[SwiftModders]

Matt, can you help me out here?

[Matt]

There are 2 ways of referencing the custom fields. The first and easier way is the array method for example {$service_custom_fields.0) or {$service_custom_fields.1} for fields 1 & 2 respectively.

 

Alternatively, you can reference the field by name using syntax such as{$service_custom_field_fieldnamehere}. For fieldnamehere, you need to take your custom field name, convert the name to lowercase and remove anything other than a-z 0-9 chars. For example "How did you find our site?" would become "howdidyoufindoursite" and so would be {$service_custom_field_howdidyoufindoursite} in the email template.

 

Matt

[AxlF]

There are 2 ways of referencing the custom fields. The first and easier way is the array method for example {$service_custom_fields.0) or {$service_custom_fields.1} for fields 1 & 2 respectively.

Just a note: With the new ordering feature in 3.8.1 the field number depends on the order of the custom fields. If you change the order you need to update your templates as well so best to use the name reference.

[apollo1]

Can someone please tell me how/where you pull up a list of these merge fields? I seem to recall there was a button or something from within the email template being worked on, but I don't see it anymore. Where do we go to find the fields? I am using 3.8.1 and I'm wondering if it might have changed anything.

[AxlF]

Can someone please tell me how/where you pull up a list of these merge fields? I seem to recall there was a button or something from within the email template being worked on, but I don't see it anymore. Where do we go to find the fields? I am using 3.8.1 and I'm wondering if it might have changed anything.

 

Theres no button anymore. The fields should show up on the right side as another column.

 

Another note:

 

{$service_custom_field_howdidyoufindoursite}

 

This never worked for me!!! I have only access to the index vlaues, not the named values

[apollo1]

Theres no button anymore. The fields should show up on the right side as another column.

 

You're right. Geez I totally missed that... my screen is 1024x768 so those were scrolled off to the right and I didn't notice! Thanks.

[splitech]

Just upgraded my customer's WHM to version 3.8.1. After doing so the email templates custom merge inserts are not working. For instance on an email template there is:

 

IP: [productcustom-ip address]

Port: [productcustom-device port]

Password: [productcustom-device password]

 

Now i see this changed in the new version, so i did the following.

 

IP: {$service_custom_field_ip_address}

Port: {$service_custom_field_device_port}

Password: {$service_custom_field_device_password}

 

And when we send emails we get

 

IP:

Port:

Password:

 

Now these are custom fields for each product/services. Does it matter what merge you have to do for each product? Like {$product1_custom_field_ip_address} and {$product2_custom_field_ip_address}

 

Please help.

[SilverNodashi]

I see these custom fields doesn't work in WHMCS 4.11 anymore

 

Matt, what is the correct syntax to use in WHMCS 4.11?

[durangod]

wow 14 posts and still no right answer it seems omg... seems noone really knows how this is suppose to work lol

[durangod]

UPDATE i put a whole list of formats in the template and

 

{$service_custom_fields.0} works

 

but {$service_custom_fields.softwareinstallurl} does not work, so i guess ill just have to remember if i ever change the order to change the template as the naming option does not work.

Edited March 29, 2012 by durangod

[dm800pvr]

{$service_custom_fields.0} also does not works for me!!