joe123 Posted August 16, 2008 Share Posted August 16, 2008 for those who use phone verification with whmcs, do you get any fraud orders? i just was wondering because i have to maybe start using this service because of recent fraud orders . thanks in advance ! 0 Quote Link to comment Share on other sites More sharing options...
chickendippers Posted August 16, 2008 Share Posted August 16, 2008 Nope, since we started using Varilogix we've had none. 0 Quote Link to comment Share on other sites More sharing options...
Daniel Posted August 16, 2008 Share Posted August 16, 2008 Never had a fraud order pass through the phone verification. 0 Quote Link to comment Share on other sites More sharing options...
handsonwebhosting Posted August 17, 2008 Share Posted August 17, 2008 Never had a fraud order through the various phone verification places however we have had people not able to PLACE an order as the verification doesn't work, or they get double charged for whatever reason. We sill have our accounts with Varlogix and DialVerify for use on some other sites, however for the hosting and dedicated servers we stick with manual verification via phone. 0 Quote Link to comment Share on other sites More sharing options...
joe123 Posted August 17, 2008 Author Share Posted August 17, 2008 thanks very much . looks like this is the only way , now i have to decide between varilogix and telesign . thanks again 0 Quote Link to comment Share on other sites More sharing options...
chickendippers Posted August 17, 2008 Share Posted August 17, 2008 Can't say we've ever had anyone double charged because of the phone verification, but it certainly does cause problems sometimes. But then a quick manual phone call to the customer and you can easily set the order back to pending for them to pay. 0 Quote Link to comment Share on other sites More sharing options...
vT16 Posted August 18, 2008 Share Posted August 18, 2008 I have actually lost quite a few customers this way! As some people don't enter their real phone number, and they therefor don't get the phone call! And when they don't want to provide their phone number! Then there is not much to do .... 0 Quote Link to comment Share on other sites More sharing options...
MACscr Posted August 18, 2008 Share Posted August 18, 2008 thanks very much .looks like this is the only way , now i have to decide between varilogix and telesign . thanks again maxmind uses telesign, so why not just use maxmind so you get both services? 0 Quote Link to comment Share on other sites More sharing options...
MACscr Posted August 18, 2008 Share Posted August 18, 2008 I have actually lost quite a few customers this way! As some people don't enter their real phone number, and they therefor don't get the phone call! And when they don't want to provide their phone number! Then there is not much to do .... Why would you want to do business with people that provide fake information? Also, all you have to do is have a disclaimer on the contact information page of the order process that explains what information is needed and why. 0 Quote Link to comment Share on other sites More sharing options...
joe123 Posted August 18, 2008 Author Share Posted August 18, 2008 maxmind uses telesign, so why not just use maxmind so you get both services? i did not know this but what do you mean by "both services"? the only thing i do not like about maxmind that it calls the customer right after he clicks the continue button when finishing the signup form , unlike varilogix which tells you exactly what will happen and then you have to click a button to call your phone number. as i understand telesign is working on something similar to varilogix . and telesign charge you for successfull calls only and not every call. so i guess i will have to wait about 2 weeks with my decition to see if any progress made with telesign. thanks again to all ! 0 Quote Link to comment Share on other sites More sharing options...
redrat Posted August 23, 2008 Share Posted August 23, 2008 Just to mention that you get a free MaxMind account through WHMCS that gives you up to 1,000 checks a month without cost. And MaxMind are excellent. 0 Quote Link to comment Share on other sites More sharing options...
chickendippers Posted August 23, 2008 Share Posted August 23, 2008 The Maxmind phone verification isn't as good as Varilogix though. 0 Quote Link to comment Share on other sites More sharing options...
WebzPro Posted August 24, 2008 Share Posted August 24, 2008 The Maxmind phone verification isn't as good as Varilogix though. Agree 100% with you chickendippers, but I do use MaxMind at this time for MaxMind MiniFraud and Telephone verification. I want the two level protection at this time. I have been with Varilogix since James started the company so I get a great rate and AFIS for free and would love to see Vailogix AFIS included in the fraud package with WHMCS. Even though sometimes MaxMind call back fails real customers call back and you can always set them back to pending. 0 Quote Link to comment Share on other sites More sharing options...
ur Posted August 24, 2008 Share Posted August 24, 2008 anyone know if there are plans to support AFIS? 0 Quote Link to comment Share on other sites More sharing options...
danield Posted August 26, 2008 Share Posted August 26, 2008 I really don't know how you guys do this. I have been providing webhosting for about 1 year and yes i do get fraud orders maybe 1-2 in 2-3 weeks but thats it! I dont even have max mind enabled nothing really no fraud protection. And some people tell me they have all of these verification processes and they still get fraud orders. - Daniel 0 Quote Link to comment Share on other sites More sharing options...
Si Posted August 27, 2008 Share Posted August 27, 2008 I really don't know how you guys do this. I have been providing webhosting for about 1 year and yes i do get fraud orders maybe 1-2 in 2-3 weeks but thats it! I dont even have max mind enabled nothing really no fraud protection. And some people tell me they have all of these verification processes and they still get fraud orders. - Daniel I would say that's high. Getting fraud orders is one thing.....getting caught out by them and having charge backs against you and your merchant account provider giving you grief while you lose money is another. We still get fraud orders......but they are a lot less than we used to get, now that we use maxmind and phone verification. We've never had a chargeback or fraud order go through and we can get on with life relaxing just a little bit more knowing that maxmind is doing a job for us. Peace of mind. Go back to doing it manually again? no way!!!! lol I just thank Matt for the deal WHMCS has with maxmind Si 0 Quote Link to comment Share on other sites More sharing options...
ramystyle Posted September 23, 2008 Share Posted September 23, 2008 I just signed up with Telesign and my account got activated 2 days later. I like the fact that you only get charged 0.20$ per successful call made (So I don't get charged for all the frauds.. I only get charged for legitimate customers), no monthly fees, no setup fees etc ! Sounds fantastic ! Howerver I am wondering if it's effective. I mean what if the fraudster puts in his phone number and enters the pin correctly. Then what ? He gets through the order and spams for couple of hours until we stop him ? + we get charged for chaargebacks ! I mean What good is it to me to have a nigerian phone number? I'll never be able to go after them and I don't have the time to file a lawsuit etc.. Correct ? Change of topic.. Do you think it's a good idea to warn the customers that you do phone verification right before they place their order ? Does it discourage fraudsters or does it prepare them to use a number they can use ? 0 Quote Link to comment Share on other sites More sharing options...
joe123 Posted September 23, 2008 Author Share Posted September 23, 2008 ramystyle do you have a working telesign Module ? i signed up 2 weeks ago and still get an error , they released a new version a day ago and the new one doesn't work as well anyone have it working at all? THANKS 0 Quote Link to comment Share on other sites More sharing options...
handsonwebhosting Posted September 23, 2008 Share Posted September 23, 2008 Change of topic.. Do you think it's a good idea to warn the customers that you do phone verification right before they place their order ? Does it discourage fraudsters or does it prepare them to use a number they can use ? We warn our customers - for the most part it does discourage quite a few would be fraud accounts - but there are those that are quite brazen. Not warning the customer that you do a callback can lead to a suprise phone call, or a call being placed to a HOME number when they're at WORK. It's a courtesy to notify them really. 0 Quote Link to comment Share on other sites More sharing options...
joe123 Posted September 23, 2008 Author Share Posted September 23, 2008 ramystyle do you have a working telesign Module ? i signed up 2 weeks ago and still get an error , they released a new version a day ago and the new one doesn't work as well anyone have it working at all? THANKS Just and Update all is working fine , i had a stupid empty space in my Authentication ID field . 0 Quote Link to comment Share on other sites More sharing options...
ramystyle Posted September 23, 2008 Share Posted September 23, 2008 Handsonwebhosting: You are right! I beleive it is important to warn your customer so that they know that they should expect a call and enter a reachable number !! Joe123: I just checked if there was a problem and place a demo order.. I got the following message: There was a problem with the phone verification service and your order could not be validated. Please try again later. I wonder if I left a space as well or if it's a problem from Telesign's side .. Enter your PIN: 0 Quote Link to comment Share on other sites More sharing options...
joe123 Posted September 23, 2008 Author Share Posted September 23, 2008 Handsonwebhosting: You are right! I beleive it is important to warn your customer so that they know that they should expect a call and enter a reachable number !! Joe123: I just checked if there was a problem and place a demo order.. I got the following message: There was a problem with the phone verification service and your order could not be validated. Please try again later. I wonder if I left a space as well or if it's a problem from Telesign's side .. Enter your PIN: are you using there latest version ? because i just tested itand no problems at all . http://wiki.telesign.com/index.php/Integrations:WHMCS 0 Quote Link to comment Share on other sites More sharing options...
ramystyle Posted September 23, 2008 Share Posted September 23, 2008 Hey Joe123 !! It worked.. The problem was that my TeleSign authentication ID changed once my account was activated. 0 Quote Link to comment Share on other sites More sharing options...
panacheweb Posted October 12, 2008 Share Posted October 12, 2008 thank god to maxmind I got several fraud orders when the address is 3000 miles from the ip address thats a good indicator. fraud checking is the only way to go in this day and age. 0 Quote Link to comment Share on other sites More sharing options...
pacwebhosting Posted October 12, 2008 Share Posted October 12, 2008 We gave up on telephone verification as it caused more problems than it solved with legitimate people abandoning orders. Also 070 numbers look like mobile phone numbers, but can actually be easily redirected to any number anywhere in the world which is a common fraudster technique used and maxminds call check just dials them right up. I mentioned it to maxmind and they said they would look into it and let me know what they were going to do and that was about 10 months ago! Paul 0 Quote Link to comment Share on other sites More sharing options...
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