bear Posted March 2, 2008 Share Posted March 2, 2008 Just a note to say thanks for incorporating Maxmind anti fraud into WHMCS. Several times now it's spotted sketchy orders and simply cancelled the thing before it became a time waster of refunds and so on. Quite an improvement from the previous system(s) I was using. Just today had one that claimed they lived in Ohio (US), had a French email and an African IP. Never got to the payment gateway. Beauty, that. 0 Quote Link to comment Share on other sites More sharing options...
PPH Posted March 3, 2008 Share Posted March 3, 2008 Ditto on that. We finally added Maximind although we don't get many fraud orders. It makes things so much smoother at the end of the day when the fraudsters come knocking. 0 Quote Link to comment Share on other sites More sharing options...
dkhosting.co.uk Posted March 4, 2008 Share Posted March 4, 2008 We also have had a number of fraud orders. This has helped against those chargebacks. 0 Quote Link to comment Share on other sites More sharing options...
smokindss Posted March 8, 2008 Share Posted March 8, 2008 Just wondering what package you guys are running with maxmind, I'm old modernbill user and we are in the process of moving to Whmcs really excited to get things running we are still using fraud guardian which worked great and I'm sure it's compareable. 0 Quote Link to comment Share on other sites More sharing options...
martymart Posted March 19, 2008 Share Posted March 19, 2008 it does help. in some cases thou, few potential clients felt insulted bcause their orders were rejected. marty 0 Quote Link to comment Share on other sites More sharing options...
pdpd Posted March 19, 2008 Share Posted March 19, 2008 I'm old modernbill user and we are in the process of moving to Whmcs Your working life is about to become immeasurably easier, less stressful and more enjoyable. You really have made the best business decision possible 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Developer WHMCS Andrew Posted March 20, 2008 WHMCS Developer Share Posted March 20, 2008 it does help. in some cases thou, few potential clients felt insulted bcause their orders were rejected. marty But if you explain properly to the client - most understand the reasons 0 Quote Link to comment Share on other sites More sharing options...
WHC - Travis Posted March 23, 2008 Share Posted March 23, 2008 But if you explain properly to the client - most understand the reasons Exactly and it helps the host continue to do ethical and legal business. 0 Quote Link to comment Share on other sites More sharing options...
jas Posted March 25, 2008 Share Posted March 25, 2008 Just lately we've had a mass of Fraud orders and MaxMind has been invaluble! Really saved all the hassle many many times. 0 Quote Link to comment Share on other sites More sharing options...
isdoo Posted March 28, 2008 Share Posted March 28, 2008 Does Maxmind recognise UK 03x numbers because VariLogix doesn't? 0 Quote Link to comment Share on other sites More sharing options...
chickendippers Posted March 28, 2008 Share Posted March 28, 2008 Can it call any non-geographic numbers for that matter? 0 Quote Link to comment Share on other sites More sharing options...
Richie Posted April 15, 2008 Share Posted April 15, 2008 I have to say guys, sorry to burst your bubbles, but MaxMind is a total pain in the backside, and really really annoys all existing customers. It tries to verify EVERY SINGLE ORDER ever placed, regardless of existing customer or not. So, how many times do you need to screen the same customer for fraud? Also, its very easy to bypass it simply with a pay as you go mobile and a credit card that might not be yours, and the telephone verifications are a joke because we have a ton of customers with 0845 and 0870 company numbers and when they have placed orders, the invoice has been cancelled before they can even pay for it as it "Over-react's" to something that doesnt fit an exact dimension. there really is NO TOLERANCE for anything human like incorrect phone numbers, phone numbers that are non-standard etc. If you do a little bit of checking yourself manually, you can screen out orders far better, and then never have to screen a customer ever again once you know they are genuine. Things like checking their phone number matches the card address, checking the order IP matches location of address and ISP provider captured by WHMCS and actually telephoning the customer yourself to say hello and speak to the card holder all combined with a few other things will ensure a 100% anti-fraud success. So, sorry to bring all the praise to a downer, but, while it is knowingly saving you from some fraud, think about all the genuine lost business that it is also costing you, then ask yourself "Is it really free, or are we paying for this in more ways than 1?" 0 Quote Link to comment Share on other sites More sharing options...
isdoo Posted April 15, 2008 Share Posted April 15, 2008 Little point if neither of these systems will even attempt 03x or 08x numbers and only 01x and 02x numbers and try and verify established customers - extremely off putting for current customers. 0 Quote Link to comment Share on other sites More sharing options...
pacwebhosting Posted April 15, 2008 Share Posted April 15, 2008 We experimented with telephone verification and maxmind but found it to be a pain in the backside. Now the straight forward fraud scoring is a different matter, once set at a level for your business it works a treat. This year alone it has stopped 100's of fraudulent orders and only actually got 1 wrong! It has saved us a fortune in free domain costs alone. Paul 0 Quote Link to comment Share on other sites More sharing options...
Richie Posted April 15, 2008 Share Posted April 15, 2008 Thats the problem with a lot of these automated anti-fraud systems, they just dont have, and will never have that human touch, that margin of "Judgement" based on analysing "all" the facts in front of them, like: > Has this customer already been screened (VERY important) > If customer has given a non-geographical number, contact them and ask for the real number so it can be verified against the address given. > Is the number given, a mobile number, non-geo number or a landline. In the last 8 years we have never ever used any of these automated fraud systems for anything longer than a day or two due to the complaints from customers calling up asking things like: > Your system said it will call me with a pin number, but that was hours ago, I've got to go out now, when will it call? > Your system has cancelled my order but I have several accounts with you already, what did I do wrong? Also, with this maxmind, as happened to us yesturday when we switched it on for a few tests, a customer just happened to register 2 domain names at the same time we were testing, and it cancelled his order, marked the invoice cancelled, yet it left the 2 domain names under his "My domain names" So, WHMCS, why is it that when Maxmind cancels an order, why does it leave the products in the customers account if it wont let them order the prducts in the first place? We can see what was ordered in the cancelled invoice, but this just now leaves us with more manual cleaning up to do. Not exactly automation saving you time or money is it... By the way, I'm not here for endless complaining, I'm just highlighting the flaws that currently exist, based on experiences with several other billing systems 0 Quote Link to comment Share on other sites More sharing options...
BionHostStan Posted April 16, 2008 Share Posted April 16, 2008 Why's the phone verification a pain? 0 Quote Link to comment Share on other sites More sharing options...
Richie Posted April 16, 2008 Share Posted April 16, 2008 Switch it on and try it, then let us know what happens to you... What might happen if you put in a pay as you go mobile phone number thats not registered to anybody, or a non-geo 0870/0845 number? Or, in our case yesturday, customer phone's up several hours after ordering wondering when will he get his verification call, only for us to check the order and see it's already been cancelled! (Existing customer with long established good record, lots of accounts with us and normal landline number) Try it out with variations and see what happens. 0 Quote Link to comment Share on other sites More sharing options...
chickendippers Posted April 20, 2008 Share Posted April 20, 2008 VarilogiX is better. Once a customer has completed the Fraudcall once, you can configure it to whitelist them so they don't need to do it again. 0 Quote Link to comment Share on other sites More sharing options...
Gatsu Posted April 24, 2008 Share Posted April 24, 2008 I read this thread and thought, WOW this is really something and purchased the standard Fraud detection. We have a problem though whenever a customer orders the Fraud detection through WHMCS seems to time out and we get this Error Curl Error connect() timed out! We submitted a ticket and Matt said we needed to open some ports and whatnot and said that he doesn't believe that many users use Godaddy for their main website. I thought I might toss it out there. Is anyone on Godaddy? We host our main website on Godaddy Enterprise shared hosting service. Has anyone else had this problem that can shine a little more light on it? We would love to use Maxmind 0 Quote Link to comment Share on other sites More sharing options...
point0fsale Posted April 25, 2008 Share Posted April 25, 2008 What is more insulting, is charge backs. MaxMind is very good and accurate. 0 Quote Link to comment Share on other sites More sharing options...
Tech Entrance Posted April 25, 2008 Share Posted April 25, 2008 I read this thread and thought, WOW this is really something and purchased the standard Fraud detection. We have a problem though whenever a customer orders the Fraud detection through WHMCS seems to time out and we get this Error Curl Error connect() timed out! We submitted a ticket and Matt said we needed to open some ports and whatnot and said that he doesn't believe that many users use Godaddy for their main website. I thought I might toss it out there. Is anyone on Godaddy? We host our main website on Godaddy Enterprise shared hosting service. Has anyone else had this problem that can shine a little more light on it? We would love to use Maxmind I got this error only once - I use a VPS from zipservers.com In my case I believe it is just a small network timeout in the minute of placing the order either on my side or on maxmind side. however. I have great success with maxmind. screened various orders being placed from high level fraud countries using US credit cards. got ZERO charge backs since I activated maxmind. 0 Quote Link to comment Share on other sites More sharing options...
ppc Posted May 11, 2008 Share Posted May 11, 2008 IWe submitted a ticket and Matt said we needed to open some ports and whatnot and said that he doesn't believe that many users use Godaddy for their main website. I thought I might toss it out there. Is anyone on Godaddy? We host our main website on Godaddy Enterprise shared hosting service. Most companies would host their main page on their own servers, not some shared bogged down, and unreliable host. There's no such thing as Godaddy "Enterprise" shared hosting. I would rate Godaddy's web hosting at decent at best, but I would really never trust my data, especially client data with such a host - that's probably why almost no one uses them. 0 Quote Link to comment Share on other sites More sharing options...
Gatsu Posted June 2, 2008 Share Posted June 2, 2008 Most companies would host their main page on their own servers, not some shared bogged down, and unreliable host. There's no such thing as Godaddy "Enterprise" shared hosting. I would rate Godaddy's web hosting at decent at best, but I would really never trust my data, especially client data with such a host - that's probably why almost no one uses them. Thanks for your sarcasm. This still does not answer our question does anyone else use godaddy? With maxmind it seems that it will go through about once every 2 order. Kind of like a lag effect 0 Quote Link to comment Share on other sites More sharing options...
bear Posted June 2, 2008 Author Share Posted June 2, 2008 Most companies would host their main page on their own servers, not some shared bogged down, and unreliable host. Actually, it's common practice for some to keep the hosts site on a different server from thier customers, in case the production server goes down. This offers a way to get in touch when things aren't working. I wouldn't suggest cheap shared, but a different server/network is a valid aproach. 0 Quote Link to comment Share on other sites More sharing options...
hwc-khalemi Posted July 4, 2008 Share Posted July 4, 2008 maxmind minfraud & phone verification cut nearly 90% of fraud and chargeback we received. 0 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.