8.13 getting EOL'ed with ~1 month of notice

[WHMCS Carlos]

55 minutes ago, slim said:

For example, removing a late fee - cant be done - the invoice needs to be cancelled, then a new invoice be created manually - like WTF? If this is the new normal, WHMCS is the next Modernbill.

Hi @slim .. Was that with invoice immutability on or off?

[slim]

With it on - WHMCS wants us all to use it - so I’ve been trying my best to work with it, but it’s proper shite. I found a bug within an hour of using it, confirmed. 
 

Not being able to ‘undo’ things to an invoice that may have been done by mistake is a right pain. For example : you cancel an invoice that had been partially paid. (I did this yesterday to an invoice because the customer had made a couple of bank transfer payments but then ghosted us - so I cancelled their account and cancelled the invoice. (Which is what I would normally do in v8) in v9 cancelling the invoice created a credit to the customer - and then applied a credit note to the invoice for the total. It’s a bloody mess that is impossible to fix unless we go and SQL it back to the way it needs to be.

Invoice immunatbility has a long way to go before it’s usable or acceptable.

[WHMCS Carlos]

40 minutes ago, slim said:

With it on - WHMCS wants us all to use it - so I’ve been trying my best to work with it, but it’s proper shite. I found a bug within an hour of using it, confirmed. 
 

Not being able to ‘undo’ things to an invoice that may have been done by mistake is a right pain. For example : you cancel an invoice that had been partially paid. (I did this yesterday to an invoice because the customer had made a couple of bank transfer payments but then ghosted us - so I cancelled their account and cancelled the invoice. (Which is what I would normally do in v8) in v9 cancelling the invoice created a credit to the customer - and then applied a credit note to the invoice for the total. It’s a bloody mess that is impossible to fix unless we go and SQL it back to the way it needs to be.

Invoice immunatbility has a long way to go before it’s usable or acceptable.

Hi @slim .. let's set up a 1:1 and go through how you're using it, step by step. 

[RadWebHosting]

On 11/5/2026 at 2:50 AM, WHMCS Carlos said:

@Damo the option is there .. please check your admin user has the permissions set for it 

🤣🤣🤣 Well if it were my first day, maybe