TheHostingHeroes Posted August 18 Share Posted August 18 Dear WHMCS, When will a new Plesk module be released that works with Plesk WHMCS 18.0.80? Ref: https://support.plesk.com/hc/en-us/articles/42276009318423-Unable-to-connect-to-Plesk-18-0-80-from-WHMCS-This-element-is-not-expected 0 Quote Link to comment Share on other sites More sharing options...
azzepis Posted August 26 Share Posted August 26 I can't see anything about this in latest maintanance release, it's like a joke :( I have to manually suspend/unsuspend every service, nonsense 0 Quote Link to comment Share on other sites More sharing options...
websavers Posted August 26 Share Posted August 26 (edited) WHMCS staff provided this fix: Edit: /modules/servers/plesk/templates/api/1.0.0.0/webspace_set_status.tpl Replace the root node (and its closing value) so that instead of <domain> and </domain> they read <webspace> and </webspace> Should solve the problem. Edited August 26 by websavers 1 Quote Link to comment Share on other sites More sharing options...
azzepis Posted August 26 Share Posted August 26 Just now, websavers said: Edit: /modules/servers/plesk/templates/api/1.0.0.0/webspace_set_status.tpl Replace the root node (and its closing value) so that instead of <domain> and </domain> they read <webspace> and </webspace> Should solve the problem. I will try, thank you for your help 1 Quote Link to comment Share on other sites More sharing options...
azzepis Posted August 26 Share Posted August 26 @websavers It works, ahaha, perfect. You are my hero for today! Two whole weeks. That’s how long it took to wait for the absolute geniuses at WHMCS to fix a critical bug that completely broke automatic Plesk product activation and suspension. You know, just the primary reason anyone actually pays for billing automation in the first place. During those 14 days? Complete radio silence. Zero response from official support, zero updates from dev team. Then, the grand moment arrives: a shiny new update drops! You install it with high hopes, only to realize they fixed literally everything except the one game-breaking bug starving your automation. Brilliant priority management. And the rocket science behind the fix that baffled their entire engineering department? A random user on the forums solved it by pointing out that all it took was replacing one single word in the XML 0 Quote Link to comment Share on other sites More sharing options...
nmdpa3 Posted 12 hours ago Share Posted 12 hours ago Are they planning on rolling this out in an update? Baffling, they have not yet done so!! 0 Quote Link to comment Share on other sites More sharing options...
efisher Posted 10 hours ago Share Posted 10 hours ago 1 hour ago, nmdpa3 said: Are they planning on rolling this out in an update? Baffling, they have not yet done so!! It does look like 9.0.8 was released earlier today. Just had to click the refresh button on the update page. From release notes, it appears that these fixes and the new security fixes are included. 1 Quote Link to comment Share on other sites More sharing options...
nmdpa3 Posted 10 hours ago Share Posted 10 hours ago Just saw that as well. Thanks! 0 Quote Link to comment Share on other sites More sharing options...
azzepis Posted 2 hours ago Share Posted 2 hours ago 8 hours ago, efisher said: It does look like 9.0.8 was released earlier today. Just had to click the refresh button on the update page. From release notes, it appears that these fixes and the new security fixes are included. Great! They need a month to publish hotfix contains a new word in code 🙂 1 Quote Link to comment Share on other sites More sharing options...
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