WHMCS AI Helpdesk Assistant v2.0.0 Released

[WGS]

We're excited to announce WHMCS AI Helpdesk Assistant v2.0.0, a major update focused on making customer support faster, smarter, and more interactive.

This release introduces AI-powered service management, domain operations, persistent chat sessions, and a new AI reply assistant for support agents.

✨ What's New in v2.0.0

🔐 Secure Service Password Reset

Customers can securely reset their service passwords using OTP-based verification, providing an additional layer of security.

🖥️ View Server Details in Chat

Customers can now retrieve server information directly from the AI chatbot without navigating through the client area.

⚡ Service Management from Chat

The AI chatbot now supports common service actions, allowing customers to:

• Start server
• Stop server
• Reboot server

All directly from the chat conversation.

🌐 Domain EPP/Auth Code Retrieval

Customers can securely request and receive their domain EPP/Auth codes through the chatbot.

🔄 Update Domain Nameservers

Nameserver updates can now be performed directly using simple chat commands.

🔍 WHOIS Lookup

The chatbot now supports domain WHOIS lookups, enabling customers to quickly retrieve registration details.

🤖 Intelligent Follow-up Suggestions

After service or domain-related interactions, the AI provides contextual follow-up suggestions to help customers complete their tasks more efficiently.

💬 Persistent Chat Sessions

Chat conversations are now preserved across page refreshes, allowing customers to continue where they left off without losing context.

🎫 AI Reply Assistant for Support Staff

Support agents can now generate and refine ticket replies using AI directly within the WHMCS ticket editor.

Features include:

• Custom AI instructions
• One-click Apply response
• Instant Undo option
• Faster and more consistent customer replies

View Changelog!

🎉 Buy Now & Save 20% Instantly!

Why Upgrade?

Version 2.0.0 transforms the AI assistant from a conversational chatbot into a powerful self-service and support automation tool. Customers can perform common hosting and domain management tasks without leaving the chat, while support teams benefit from AI-assisted ticket responses that improve productivity and response quality.

We'd love to hear your feedback and suggestions. Happy upgrading!

Edited July 2 by WGS

[WGS]

🚀 Upcoming Update: WHMCS AI Helpdesk Assistant Module

We're excited to announce that we're working on the next update of our WHMCS AI Helpdesk Assistant Module!

One of the major new features is Slack Integration with Human Agent Transfer. When the AI reaches its limits or a customer requests human assistance, the conversation can be seamlessly transferred to your Slack workspace, allowing your support team to continue the chat in real time without losing context.

We're also exploring additional enhancements for this release and would love to hear from the WHMCS community.

💡 What features or improvements would you like to see in the WHMCS AI Helpdesk Assistant Module?

Whether it's AI capabilities, automation, integrations, ticketing workflows, or anything else, please share your ideas in the comments. Your feedback helps us build features that are genuinely useful for the community.

Thank you for your continued support! 🙌