WHMCS AI Helpdesk Assistant v2.0.0 Released

[WGS]

We're excited to announce WHMCS AI Helpdesk Assistant v2.0.0, a major update focused on making customer support faster, smarter, and more interactive.

This release introduces AI-powered service management, domain operations, persistent chat sessions, and a new AI reply assistant for support agents.

✨ What's New in v2.0.0

🔐 Secure Service Password Reset

Customers can securely reset their service passwords using OTP-based verification, providing an additional layer of security.

🖥️ View Server Details in Chat

Customers can now retrieve server information directly from the AI chatbot without navigating through the client area.

⚡ Service Management from Chat

The AI chatbot now supports common service actions, allowing customers to:

• Start server
• Stop server
• Reboot server

All directly from the chat conversation.

🌐 Domain EPP/Auth Code Retrieval

Customers can securely request and receive their domain EPP/Auth codes through the chatbot.

🔄 Update Domain Nameservers

Nameserver updates can now be performed directly using simple chat commands.

🔍 WHOIS Lookup

The chatbot now supports domain WHOIS lookups, enabling customers to quickly retrieve registration details.

🤖 Intelligent Follow-up Suggestions

After service or domain-related interactions, the AI provides contextual follow-up suggestions to help customers complete their tasks more efficiently.

💬 Persistent Chat Sessions

Chat conversations are now preserved across page refreshes, allowing customers to continue where they left off without losing context.

🎫 AI Reply Assistant for Support Staff

Support agents can now generate and refine ticket replies using AI directly within the WHMCS ticket editor.

Features include:

• Custom AI instructions
• One-click Apply response
• Instant Undo option
• Faster and more consistent customer replies

View Changelog!

🎉 Buy Now & Save 20% Instantly!

Why Upgrade?

Version 2.0.0 transforms the AI assistant from a conversational chatbot into a powerful self-service and support automation tool. Customers can perform common hosting and domain management tasks without leaving the chat, while support teams benefit from AI-assisted ticket responses that improve productivity and response quality.

We'd love to hear your feedback and suggestions. Happy upgrading!

Edited 4 hours ago by WGS