I cannot understand why WHMCS would release a Scheduled Ticket action without being able to schedule a response as part of it?

[webchemistry]

So as my ticket title says. I was so excited to hear about the release of the new feature Scheduled Ticket actions because it finally meant I could stop paying for a third party addon I have been using for many years to achieve this same thing.

However as per usual, I am once again disappointed at this feature because it is missing at least ONE crucial feature which is to be able to schedule a ticket response. WTF!

I can see you can pretty much update and change everything else that tickets require management for but come on scheduling a ticket response should of been the primary reason for this.

I use a third party plugin called BR Ticket Timer which does exactly this and more even being able to set it up as recurring actions. Why is this feature WHMCS implemented half baked?

It is sad to see, it makes me think that WHMCS should employ me as a product manager to make sure that these new features WHMCS release are actually usable. 

That is my rant for the day.

Thank you.

[twhiting9275]

Welcome to WHMCS. People have been saying the same thing, literally, for over a decade now.  Features get implemented, but half-heartedly .

It's frustrating, that much is for sure.

[sol2010]

Looks like this is coming in the new release

https://whmcs.community/topic/349106-scheduled-ticket-replies-and-notes-share-your-experience/#comment-1436167

Edited Tuesday at 01:05 PM by sol2010