Does not send email when manually crediting a payment

[Dkuzik]

4 hours ago, WHMCS John said:

Hi all,

Can you please click the "Manage Invoice" button before clicking the Add Payments tab to add payment to the invoice.

Please let me know if this works-around the issue.

Yes this did work for me.

[WHMCS John]

On 5/16/2024 at 2:01 PM, Dkuzik said:

Yes this did work for me.

Thanks for the confirmation. We have case CORE-19244 open with the development team to investigate and resolve this in a future update.

In the meantime, please click "Manage Invoice" first, then use the Add Payment tab.

 

 Once we resolve cases and push features they are available at our change log, here:

https://changelog.whmcs.com/

I apologize for the inconvenience, and appreciate your patience as we work to resolve this.

[Joo32]

What about adding payment through callback file or internal API?
These are not working as well, any solution for this!?

[WHMCS John]

On 5/16/2024 at 11:02 AM, Joo32 said:

@WHMCS John

Yes, this way it works and send email.
But the actual problem is that when we add payment through callback file ro internal API, it does not send email neither. (as we were doing on previous update(8.1), nothing changed)
Alos, sendemail API does not work for invoices as well:

localAPI('SendEmail', [
        'messagename' => 'Invoice Payment Confirmation',
        'id' => $invoiceId,
        'customtype' => 'invoice',
    ]);

 

This should work, but it does not.

This API request is invalid, if you observe the response you'll receive an error message:

A subject is required for a custom message

Please use this instead:

localAPI('SendEmail', [
        'messagename' => 'Invoice Payment Confirmation',
        'id' => $invoiceId,
    ]);

 

[WHMCS William]

Hello,

I'm happy to advise that we have a hotfix available for this issue that can be downloaded here:  https://whmcs.community/files/file/194-invoice-emails-not-sent-via-add-payment-and-refund-tabs-when-viewing-invoice/

 

Simply download and extract the archive to your version 8.10.1 installation and allow overwrite of the existing files. 

[edumac]

The solution finally appears after 2 months and 13 days after the problem was reported.