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How to solve "Unimported tickets" issue?


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When I click a ticket, I see the following error:

Unimported Replies
The following replies were blocked and are not visible in this ticket:
20/09/2023 09:00 - RE: [Ticket ID: 763597] License issue

I try to click the Ticket subject, and then get the following error:

An error occurred while communicating with the server. Please try again.

So, how to solve this issue?

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