friends22 Posted January 17, 2008 Share Posted January 17, 2008 i have aproblem on my whmcs when i try to creat a new cpanel account this message apppear to me Server Command Error An Unknown Error Occurred i attach a pic for this error thabk you 0 Quote Link to comment Share on other sites More sharing options...
selopry Posted January 17, 2008 Share Posted January 17, 2008 Make sure you're using the right Remote Access Key (it can be found under WHM at Cluster/Remote access >> Setup Remote Access Key) by viewing http://www.YOURDOMAIN.com/YOURWHMCS/admin/configservers.php?action=edit&id=1 at the very bottom. Also make sure you have the right root password (you have to be using a root account under WHM). Hope this helps! 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Developer WHMCS Andrew Posted January 17, 2008 WHMCS Developer Share Posted January 17, 2008 I can't see what the error message is 0 Quote Link to comment Share on other sites More sharing options...
Brett Posted January 17, 2008 Share Posted January 17, 2008 I can't see what the error message is Server Command Error An Unknown Error Occurred 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Developer WHMCS Andrew Posted January 17, 2008 WHMCS Developer Share Posted January 17, 2008 do you have your cPanel hash in the server setup? 0 Quote Link to comment Share on other sites More sharing options...
bear Posted January 17, 2008 Share Posted January 17, 2008 Also make sure you have the right root password (you have to be using a root account under WHM). This is only partially correct. You need either the root or reseller level password *or* the hash, not both. You can also set up acounts using reseller level access, unless you are creating custom accounts. Reseller access means that packages need to exist that match yours in WHMCS. There might be more information on what went wrong in the cPanel error logs. /usr/local/cpanel/logs/error_log Among others. 0 Quote Link to comment Share on other sites More sharing options...
friends22 Posted January 17, 2008 Author Share Posted January 17, 2008 This is only partially correct. You need either the root or reseller level password *or* the hash, not both. You can also set up acounts using reseller level access, unless you are creating custom accounts. Reseller access means that packages need to exist that match yours in WHMCS. There might be more information on what went wrong in the cPanel error logs. /usr/local/cpanel/logs/error_log Among others. i do this but the problem dosn't solve , is it nessery to be " allow_url_fopen = on " 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted January 17, 2008 WHMCS CEO Share Posted January 17, 2008 No, allow_url_fopen isn't required - it's an unknown & unhandled error hence the generic statement you're getting instead of something specific so you'd need to have us take a look at the issue. I presume as you haven't opened a ticket you are running a free trial so aren't entitled to support but as soon as you are we can have a look and let you know what the issue is. Matt 0 Quote Link to comment Share on other sites More sharing options...
jillv Posted May 18, 2008 Share Posted May 18, 2008 I'm having a similar problem with cPanel WHM, but instead of "Unknown Error", I just get "Account Creation Failed", but no more information than that. I've tried it using the access hash only, and the password only, but neither works. When the password is set, I get the idea that the authentication works, because when I'm not logged into WHM, I can click on the [WHM] button under WHMCS's Configuration > Servers page and it logs me in just fine. But I don't know how to check the access hash authentication, I just trust that my copy-paste worked. Is there a way to turn on debugging, so I can see more information about these errors? I'm brand new to WHMCS, so I'm sure to hit more problems before it's all peachy. Thanks! 0 Quote Link to comment Share on other sites More sharing options...
scarson Posted May 24, 2008 Share Posted May 24, 2008 This is only partially correct. You need either the root or reseller level password *or* the hash, not both. You can also set up acounts using reseller level access, unless you are creating custom accounts. Reseller access means that packages need to exist that match yours in WHMCS. There might be more information on what went wrong in the cPanel error logs. /usr/local/cpanel/logs/error_log Among others. I have never been able to get this to work without using both the whm username and password. But that's not the issue here. I would strongly suggest that if your are using cPanel 11 that you examin the following: 1. In your security center check Password Strength Configuration 2. Set this figure to 50 or 60 3. Re-attempt account creation. What I was able to observe is that settings higher than 60 will cause account creation to fail in WHMCS. Even though the passwords generated by WHMCS are pretty secure, they do not make the grade according to WHM. For example "password123" and "abc123" rate as a 60 in WHM and so does this WHMCS generated password "aoPAIInKPX". That is how I discovered the relationship here. When I attempted to create the account manually with my Password Strength Configuration set at 80, I was unable to use this password to create the account manually as well. Just thought I'd share a little something with a community that has shared so much with me. I hope this helps someone. 0 Quote Link to comment Share on other sites More sharing options...
bear Posted May 24, 2008 Share Posted May 24, 2008 I have never been able to get this to work without using both the whm username and password. You misunderstood me. You can use the username and hash, or the username and password. You don't use the username, password and hash all at once. 0 Quote Link to comment Share on other sites More sharing options...
Curious Too Posted May 29, 2008 Share Posted May 29, 2008 I am having the same problem after upgrading to WHM 11.23.0 cPanel 11.23.1-R24893. Account creation fails. Is anyone here using this version of WHM able to successfully create accounts? 0 Quote Link to comment Share on other sites More sharing options...
simpleukhosting Posted May 30, 2008 Share Posted May 30, 2008 Hi There When a client creates an account I get 2 errors when the order is accepted. 1. With the access key set and not the username/password the server tells me Server Command Error Login Failed With the username/password set but not the access key the server tells me Server Command Error Account Creation Failed 2. When registering a domain it tells me An Error Occured Invalid client IP: xx.xx.xx.x Can anyone help? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted May 30, 2008 WHMCS CEO Share Posted May 30, 2008 Login Failed - means what it says - if using the access hash need to enter username & access hash - not just access hash Account Creation Failed - this means an unknown error is occuring and you'll need to open a ticket for us to have a look at it. Invalid client IP - means you haven't registered your server IP with Enom so they can set it to be allowed to access your account (http://wiki.whmcs.com/Enom) Matt 0 Quote Link to comment Share on other sites More sharing options...
simpleukhosting Posted June 1, 2008 Share Posted June 1, 2008 Thanks Matt sorted everything but the account creation now - will open a support ticket for you. 0 Quote Link to comment Share on other sites More sharing options...
jdk Posted June 1, 2008 Share Posted June 1, 2008 It is WHMCS's random password algorithm. It needs to make passwords stonger. Inside WHM in cPanel I had to change my security from 80 down to 50, to allow WHMCS created accounts to work. How do I make it so WHMCS creates longer and more random passwords? 0 Quote Link to comment Share on other sites More sharing options...
hightekhosting Posted June 2, 2008 Share Posted June 2, 2008 We too are having this issue since upgrading cPanel. Matt, any ideas or would you want a ticket from us too? 0 Quote Link to comment Share on other sites More sharing options...
neerja Posted June 4, 2008 Share Posted June 4, 2008 Matt please update us. we are facing same problem on all cpanel servers after auto upgrade to cpanle 11.23.x thanks Neerja 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted June 4, 2008 WHMCS CEO Share Posted June 4, 2008 If it's due to the WHM password rating change then simply change the required level down to 50. The passwords WHMCS generates which are 8 random letters/numbers are in no way common or insecure passwords so not sure why the WHM rating scheme would be rating it so low. Matt 0 Quote Link to comment Share on other sites More sharing options...
tsiedsma Posted June 6, 2008 Share Posted June 6, 2008 If it's due to the WHM password rating change then simply change the required level down to 50. The passwords WHMCS generates which are 8 random letters/numbers are in no way common or insecure passwords so not sure why the WHM rating scheme would be rating it so low. Matt WHM 11.23.0 cPanel 11.23.3-R25120 I get the same error: Server Command Error Account Creation Failed My security center password setting was ZERO!!! I changed it to 40 and that didn't make a difference. I haven't done anything to my server and now WHMCS isn't creating accounts anymore. 0 Quote Link to comment Share on other sites More sharing options...
hightekhosting Posted June 6, 2008 Share Posted June 6, 2008 We are also having the same issue with 2 of our servers, both of which do not have the security password setting enabled! Matt, how can we work to resolve this? 0 Quote Link to comment Share on other sites More sharing options...
tsiedsma Posted June 6, 2008 Share Posted June 6, 2008 WHMCS Support logged into my server and identified the problem. It had to do with cpmod: x3. I figured our that WHM/cPanel was updated and now the package management and theme management has a new look / feel. This prompted me to check the module settings for my packages and I noticed the theme was in upper case. So to fix my problem I went through all of my packages in WHMCS and modified the cPanel Theme from X3 to x3 and it works. Simple problem solution for me. Good luck to everyone else. 0 Quote Link to comment Share on other sites More sharing options...
digitalmahdi Posted June 25, 2008 Share Posted June 25, 2008 hi please help me ! i have this problem too ! Server Command Error An Unknown Error Occurred how can i found my cpanel password hashs? i only enter the root password in the manage servers part ! please help Me 0 Quote Link to comment Share on other sites More sharing options...
jillv Posted June 25, 2008 Share Posted June 25, 2008 The problem with my WHMCS config was the packages. It's very important to make sure that when you create a product in WHMCS, that it corresponds to a package that's set up in WHM (mine's done via cPanel). The name of the WHM package must be entered under Configuration > Products & Services > Module Settings in the "WHM Package Name" field. I found the cpanel password hash by viewing the WHM application, and clicking "Setup Remote Access Key" on the left-hand side. Hope that helps! 0 Quote Link to comment Share on other sites More sharing options...
digitalmahdi Posted June 25, 2008 Share Posted June 25, 2008 thanks ! and another question ! i must just enter the pakage name or i must full all the hosting infromation field ? 0 Quote Link to comment Share on other sites More sharing options...
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