NetEarth One domain status error when insufficient funds

[ZeroGravity]

I use NetEarth One for my domain registrar. A client renewed their domain when it was in the grace period. Unfortunately I didn't have sufficient funds in my NEO account when the domain renewal processed. I logged in immediately when I get the notice and topped up my NEO account with funds.

When the renewal automatically reattempted it processed without an issue, but the domain status didn't update. It stayed as "Grace Period (expired)." I changed the status manually to active but it was reset back to "Grace Period (expired)" the next time the Domain Synchronisation cron job ran. The status now shows "Expired." Logging into my NEO account the status and renewal date are correct.

[DennisHermannsen]

Make sure to update the expiry date and the next due date in WHMCS when you set the domain status to active. That should solve your issue.

[ZeroGravity]

The error happened a couple of months ago. I have been waiting to see if it would rectify itself over time. I tried setting the expiry date and status several times when it first occurred without any luck. The status would revert again. I tried again over the weekend and it seems to have stuck this time. Don't know what difference time should make. I thought I had taken a copy of what was in the module log but can't find it.

Regardless this is still a workaround. The error is still in the system somewhere and it's not something I would like to let happen again to test it. 🙂

[WHMCS John]

Hi @ZeroGravity,

The Domain Status Sync checks the status and Expiry Date of Active and Pending Transfer domains. Once a domain is in Grace or Expired status, it will only be transitioned out by completing the Renew module command.

With other registrars you can simply hit the "Retry" button in the Module Queue, and be done.

LogicBoxes is slightly different from other registrars in that the renewal command remains in a queue on their side pending the addition of further funds. So once the funds issue has been resolved, you would manually update the domain's Status and Expiry Date to reflect the completed renewal.

Then finally mark the Module Queue item as Resolved.

 

 

[ZeroGravity]

I manually updated the Status and Expiry Date a couple of times but it kept reverting back to Grace or Expired depending on where it was in the process. I can't remember when I marked the Module Queue item as resolved.

If I manually changed the status and expiry date but didn't mark the item as resolved is that what would have reverted it? I think I left the item in the Module Queue for a while to remind me to check that the manual changes stuck.