How To Stop WHMCS to send Email For (STRIPE ISSUE) - We tried to bill you automatically but were unable to because we don't have your credit card details on file

[ManagedCloud-Hosting]

Hi

The below email was suddenly received by a client who called up as we don't use subscription or automatic payment setup for our client. This has never happened earlier since we are using WHMCS but we added STRIPE few days back. How to stop WHMCS from sending out such emails ? Please help...Thanks 

 

[brian!]

isn't that the Credit Card Payment Due email template? if so, and you never want to send it, then you could disable it on it's email template page.

[ManagedCloud-Hosting]

Okay. It's not that we never want to send out such emails but surely not right now.

Actually I wanted to know that why this email wasn't sent out while Paypal and another gateway was configured from the beginning ? Only when we configured Stripe this email was sent out for the first time.  Stripe Gateway was named as Credit Card, is this the reason ?

https://docs.whmcs.com/Stripe#Supported_Features

 

3. Customize the Display Name. We recommend setting this to Credit Card.

 

I can understand that it's not related to Stripe directly and must be a setting within but don't know where to locate it.

 

 

Edited February 25, 2021 by ManagedCloud-Hosting

[brian!]

7 minutes ago, ManagedCloud-Hosting said:

Actually I wanted to know that why this email wasn't sent out while Paypal and another gateway was configured from the beginning ? Only when we configured Stripe this email was sent out for the first time.  Stripe Gateway was named as Credit Card, is this the reason ?

PP wouldn't (shouldn't) use credit card email templates.

Quote

Credit Card Payment Due is when used when the client has selected a credit card payment method but no card is on file 

This is a notice to remind you that you have an invoice due on {$invoice_date_due}. We tried to bill you automatically but were unable to because we don't have your credit card details on file.

[ManagedCloud-Hosting]

Great, Thank you so much for your reply @brian!

[steven99]

3 hours ago, brian! said:

PP wouldn't (shouldn't) use credit card email templates.

to expand on that, that is because WHMCS considered credit cards really the only automated payment where as others required manual.   Paypal, via the built-in modules, doesn't do automatic payments beyond the subscriptions junk.   The credit card template needs to be replaced to automated payment or something.