How do I get someone to approve my submitted feature requests

[MrGettingRatherFrustrated]

I now have 11 feature requests going back over a week stuck in "On Moderation" - and my first post on here took 3 weeks to get approved so fait to say I'm not too impressed so far.

I did raise it with support and they said they are busy and dont know when they will get round to reviewing ...

My feature request are about 50% bugs/defects in my view which WHMCS support have refused to accept as bugs (by design not desire but raise a feature request and we will consider it - a silly approach to keep tickets counts and queues low and loose useful feedback to improve their product .... 

Today

Rob Macleod		Ensure releases are better tested for multi lingual support   On Moderation	36 seconds ago
Rob Macleod		If the affiliate system is disabled do NOT show customers features related to it   On Moderation	6 minutes ago
Rob Macleod		Grace and Redemption Figures cant be set in non core currencies   On Moderation	8 minutes ago
Rob Macleod		Gateway Display Names etc should be supported by either dynamic translation or the language files   On Moderation	15 minutes ago
Rob Macleod		Domain Categories should be integrated with the domain search   On Moderation	28 minutes ago
Rob Macleod		Recalulate prices needs more granularity and better handling of multi-currency   On Moderation	32 minutes ago
Rob Macleod		Display currency symbols consistently   On Moderation	38 minutes ago

20.01.2021

Rob Macleod		Allow menu customisation from admin interface   On Moderation	1 week ago
Rob Macleod		Fix currency display on suffix positioned currency symbols on Review & Checkout page   On Moderation	1 week ago
Rob Macleod		Fix Page titles, slugs and details to be relevant to the items and allow slugs to be translatable   On Moderation	1 week ago
Rob Macleod		Use proper canonical names for languages   On Moderation	1 week ago

[bear]

42 minutes ago, MrMe said:

I now have 11 feature requests going back over a week stuck in "On Moderation"

It gets worse. Once approved, they have a better than average chance of sitting there a really long time without being implemented. Such is the nature of the WHMCS feature request system. Sorry. 🙂

[MrGettingRatherFrustrated]

Yeah, I have already got the very distinct impression that they are only interested in closing tickets and keeping the queue count low rather than listening to feedback to improve the product - which accounts for some of what is rapidly becoming apparent are some very long standing challenges for example around SEO ...

[brian!]

50 minutes ago, MrMe said:

Allow menu customisation from admin interface

I raised merry hell (in a British way lol) about that back in 2015 when Six was launched - expecting users to know PHP to modify menus, or buy third-party modules, is just insane... that was 6 years ago, nothing has changed on that front since.

[MrGettingRatherFrustrated]

3 minutes ago, brian! said:

I raised merry hell (in a British way lol) about that back in 2015 when Six was launched - expecting users to know PHP to modify menus, or buy third-party modules, is just insane... that was 6 years ago, nothing has changed on that front since.

Indeed - and that is without mentioning that you are executing PHP code on every page view to hide a menu item for example - it really is insane!

[bear]

7 minutes ago, brian! said:

that was 6 years ago, nothing has changed on that front since

Any day now, I hear. 😛

[brian!]

technically, you could hide a menu item with CSS if you wanted to.

Just now, bear said:

Any day now, I hear. 😛

genuinely, as I was typing that part of the reply, I thought you would say something sarcastic like that lol - the same thought occurred to me, six years would be just about right for a feature request... assuming someone had the foresight to submit it in 2015 and it wasn't declined.

[MrGettingRatherFrustrated]

I'm tempted to put a feature request in to sort out the feature requests - I have no idea how anyone can see the wood from the trees with such a huge listing - it will just end up with duplicate requests and diluted votes assuming people can find stuff to start with

[bear]

1 hour ago, brian! said:

I thought you would say something sarcastic like that lol

You injure me, sir. 🙉 (though not entirely without merit) 🙂