asil Posted November 10, 2020 Share Posted November 10, 2020 Hi, I'm facing a problem in a ticket that shown wrong client name and email for example shown XYZ Staff instead of the real account name also with different email registered to another contact account.. also market in Orange as External User 2 Quote Link to comment Share on other sites More sharing options...
PlotHost Posted November 10, 2020 Share Posted November 10, 2020 Which version are you using? 0 Quote Link to comment Share on other sites More sharing options...
asil Posted November 11, 2020 Author Share Posted November 11, 2020 12 hours ago, PlotHost said: Which version are you using? WHMCS v.8 Latest version 0 Quote Link to comment Share on other sites More sharing options...
Vox Posted November 23, 2020 Share Posted November 23, 2020 Hi @asil, Have you applied the hot fixes for v8.0.4? If not try this one: 1 Quote Link to comment Share on other sites More sharing options...
sol2010 Posted December 21, 2020 Share Posted December 21, 2020 (edited) I also have this issue. The hotfix has been applied - but no way to know if it's working fine. Also - I suppose I will have to amend the ticket in the database to get it to show the correct client? Is there any easier way to change the name / email of the ticket requestor ? Edited December 21, 2020 by sol2010 0 Quote Link to comment Share on other sites More sharing options...
xyzulu Posted December 21, 2020 Share Posted December 21, 2020 Be aware this hotfix introduces a new bug.. guests cannot submit tickets from the frontend, see: 0 Quote Link to comment Share on other sites More sharing options...
sol2010 Posted December 21, 2020 Share Posted December 21, 2020 1 hour ago, xyzulu said: Be aware this hotfix introduces a new bug.. guests cannot submit tickets from the frontend, see: Thank you for posting - yes, you are right - I deleted the hotfix for now.... this should be treated as urgent by @WHMCS John 0 Quote Link to comment Share on other sites More sharing options...
xyzulu Posted December 21, 2020 Share Posted December 21, 2020 John won't help with this.. WHMCS have pushed this issue to 8.1.. so you'll have to wait until then for the fixes. Both these bugs are a bad as each other.. I guess you just have to take you pick on which one you are prepared to put up with. For me, having other users appear in customers tickets makes it appear to be a security/privacy breach. So, I installed the patch and have had to cope with customers giving up submitting tickets from the frontend. Many of my customers are affected, but the perception of a security/privacy breach is more important to me. 1 Quote Link to comment Share on other sites More sharing options...
sol2010 Posted December 21, 2020 Share Posted December 21, 2020 Just now, xyzulu said: John won't help with this.. WHMCS have pushed this issue to 8.1.. so you'll have to wait until then for the fixes. Both these bugs are a bad as each other.. I guess you just have to take you pick on which one you are prepared to put up with. For me, having other users appear in customers tickets makes it appear to be a security/privacy breach. So, I installed the patch and have had to cope with customers giving up submitting tickets from the frontend. Many of my customers are affected, but the perception of a security/privacy breach is more important to me. Yes indeed I would rather allow people to contact me. However, you are right, this is indeed a serious privacy breach . I am astounded that WHMCS are quiet about it and the previously mentioned patch is still up on the site. 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted December 21, 2020 Share Posted December 21, 2020 2 hours ago, xyzulu said: WHMCS have pushed this issue to 8.1.. so you'll have to wait until then for the fixes. it will be interesting to see what WHMCS do on this with regards to v8 - in that, we now know the bug is caused by their hotfix, and not a new bug within the core code... I think there is precedence for them updating broken hotfixes rather than expecting them to release a new hotfix for a new bug in a previous v8 version. 1 Quote Link to comment Share on other sites More sharing options...
sol2010 Posted December 21, 2020 Share Posted December 21, 2020 5 hours ago, brian! said: it will be interesting to see what WHMCS do on this with regards to v8 - in that, we now know the bug is caused by their hotfix, and not a new bug within the core code... I think there is precedence for them updating broken hotfixes rather than expecting them to release a new hotfix for a new bug in a previous v8 version. I agree. They should get this sorted before moving on. To quote a famous duo... "That's another fine mess...." Sadly, this is no laughing matter. Do we have any ETA on 8.1 ? 0 Quote Link to comment Share on other sites More sharing options...
xyzulu Posted December 22, 2020 Share Posted December 22, 2020 (edited) 4 hours ago, sol2010 said: Do we have any ETA on 8.1 ? Edited December 22, 2020 by xyzulu 1 Quote Link to comment Share on other sites More sharing options...
PlotHost Posted December 29, 2020 Share Posted December 29, 2020 v8.1 now available https://blog.whmcs.com/133668/whmcs-81-now-available 0 Quote Link to comment Share on other sites More sharing options...
Georgesosk Posted January 18, 2021 Share Posted January 18, 2021 When NOT using this hotfix: Is it only the visual information that is wrong? Does the email reply still get assigned to the correct customer/ticket? I just discovered this buggy hotfix and have reverted it to allow people to open tickets again as a guest... If so I will just edit the client area template so people don't think there's a security issue (when it's just a silly WHMCS bug). 0 Quote Link to comment Share on other sites More sharing options...
sol2010 Posted January 18, 2021 Share Posted January 18, 2021 5 hours ago, Georgesosk said: When NOT using this hotfix: Is it only the visual information that is wrong? Does the email reply still get assigned to the correct customer/ticket? I just discovered this buggy hotfix and have reverted it to allow people to open tickets again as a guest... If so I will just edit the client area template so people don't think there's a security issue (when it's just a silly WHMCS bug). I would suggest to update to 8.1 - the issue is solved. Hard to say what is seen by the wrong customer, but it is a privacy breach for sure and the wrong name shows against tickets etc... I think it's a DB bug, so not something that could be fixed easily in the code. 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted January 19, 2021 Share Posted January 19, 2021 17 hours ago, sol2010 said: I think it's a DB bug, so not something that could be fixed easily in the code. i'd be inclined to think it was a coding issue - the original code caused one issue; the hotfix solved that issue, but created a new one - both seem to have been solved in v8.1 0 Quote Link to comment Share on other sites More sharing options...
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