Craft Posted October 8, 2020 Share Posted October 8, 2020 When a client decide to not pay a due invoice because he don't need the service anymore, the service is being terminated after a specific number of days but this invoice is not cancelled and the system will continue showing that there is an unpaid invoice in the client account and in the admin account as well. Why the system is not cancelling this invoice once the service is terminated? the invoice in this case is useless, if the customer paid this invoice after the service is terminated, the service will not work again! 0 Quote Link to comment Share on other sites More sharing options...
DennisHermannsen Posted October 8, 2020 Share Posted October 8, 2020 2 hours ago, Craft said: Why the system is not cancelling this invoice once the service is terminated? People have been asking that question for years, yet WHMCS never answers it. All WHMCS do is mention the feature request - but those feature requests are many years old and have hundreds of votes without ever being implemented. - https://requests.whmcs.com/topic/cancel-x-days-overdue-invoices Pssst.. You wanna hear a secret? That topic was also set as "Investigating" two years ago. It's not going to be implemented.https://web.archive.org/web/20180408220313/https://requests.whmcs.com/topic/cancel-x-days-overdue-invoices WHMCS tries to make it seem like the request system is really great and that everyone has a chance of getting their suggestions added - it only requires enough votes. Well, not only enough votes... They also need someone who actually cares enough to implement one of the most requested features for years. 1 Quote Link to comment Share on other sites More sharing options...
brian! Posted October 9, 2020 Share Posted October 9, 2020 14 hours ago, Craft said: When a client decide to not pay a due invoice because he don't need the service anymore, the service is being terminated after a specific number of days but this invoice is not cancelled and the system will continue showing that there is an unpaid invoice in the client account and in the admin account as well. there's a free hook in that request thread linked to above that's been updated within the last few months and should work with v7 or 8. https://github.com/wolkenbauer/whmcs-cancelinvoice-hook there are commercial alternatives in Marketplace too. 11 hours ago, DennisHermannsen said: Pssst.. You wanna hear a secret? That topic was also set as "Investigating" two years ago. It's not going to be implemented. maybe 342 votes just isn't sufficient enough traction - there have been requests completed with just one vote... ... and for the benefit of transparency, the request I mentioned in that thread mysteriously got moved to trash quite quickly afterwards... 🙄 1 Quote Link to comment Share on other sites More sharing options...
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