snake Posted October 7, 2020 Share Posted October 7, 2020 Is anyone using this new ox app suite that is now available in the marketconnect ? Almost all the reviews of the app on the play store saying it is useless , buggy and not working most of the time. Not sure if this is just problems with the app or the email service in general. 1 Link to comment Share on other sites More sharing options...
Jafar Muhammed Posted October 12, 2020 Share Posted October 12, 2020 I am not using it. Link to comment Share on other sites More sharing options...
My Domain Labs Posted October 12, 2020 Share Posted October 12, 2020 I have used and sold OX App Suite before... It's actually not a bad product. I actually dealt with it by the masses. I used to work for Network Solutions, and I was a Universal Support Specialist there from 2016 until 2018. Email was just one of the many hats that I was able to handle. the Mobile App might say that OX is buggy? I will tell you however that the more expensive of those two packages that are offered through the whmcs marketplace is going to let the user use the active sync function that is built into open exchange! That is going to let those people who use that product set that up in their phone the same exact way the would set up an account for a Microsoft Exchange server, and it's going to have all of the same functionality. Personally I would advise my customers not to waste the extra storage space on their devices, and have them just set their mail up through the stock mail application on their phone. They are still getting all of the same benefits of the app without wasting extra storage space for it, and if they're an IMAP user, they'll thank you later... because their inbox is probably already huge, not to mention that sent items folder that probably hasn't been cleared out in a REALLY LONG TIME! lol. 1 Link to comment Share on other sites More sharing options...
Magicklug Posted October 13, 2020 Share Posted October 13, 2020 You may as well listen to the rants on their playstore page. 😆 Link to comment Share on other sites More sharing options...
snake Posted October 22, 2020 Author Share Posted October 22, 2020 On 10/12/2020 at 11:30 AM, My Domain Labs said: I have used and sold OX App Suite before... It's actually not a bad product. I actually dealt with it by the masses. I used to work for Network Solutions, and I was a Universal Support Specialist there from 2016 until 2018. Email was just one of the many hats that I was able to handle. the Mobile App might say that OX is buggy? I will tell you however that the more expensive of those two packages that are offered through the whmcs marketplace is going to let the user use the active sync function that is built into open exchange! That is going to let those people who use that product set that up in their phone the same exact way the would set up an account for a Microsoft Exchange server, and it's going to have all of the same functionality. Personally I would advise my customers not to waste the extra storage space on their devices, and have them just set their mail up through the stock mail application on their phone. They are still getting all of the same benefits of the app without wasting extra storage space for it, and if they're an IMAP user, they'll thank you later... because their inbox is probably already huge, not to mention that sent items folder that probably hasn't been cleared out in a REALLY LONG TIME! lol. Hi, thanks for the reply. Do you mean that the OX suite app downloads all email to the phone instead of using IMAP ? Link to comment Share on other sites More sharing options...
Cowboy Posted October 22, 2020 Share Posted October 22, 2020 Really wish there was a bit more detail on what is actually on offer with this. I recently moved my personal email to G Suite and to be honest I am not happy with it at all. Backup & Sync shuts down 90% of the time on my Mac and the email deliverability has not improved at all - in fact I think I was getting better deliverability from ordinary Gmail. So, I am keen to try this out on one of my other domains but I have no idea on what to expect in terms of storage space or even whether you can only have one email account and aliases. The sales info is very thin! Link to comment Share on other sites More sharing options...
snake Posted October 22, 2020 Author Share Posted October 22, 2020 if your deliverability is bad on g suite, then you need to make sure you have your spf and dkim setup properly, as that is the usual cause. Also make sure you are not on any blacklists, free gmail is not the same since it is not using your domain, so google themselves are constantly monitoring blacklists for their own domain and banning any acocunts that spam. You must have some other issue affect the google drive backup and sync as that is not normal. I don't use it myself, I use Netdrive, which allows me to map multiple acocunts and services as network drives. Link to comment Share on other sites More sharing options...
My Domain Labs Posted October 22, 2020 Share Posted October 22, 2020 I would say you need DKIM set up more than SPF. however it wouldn't be a bad idea to have both. I had only spf set up and i still had emails going to spam in gmail namely my whmcs database backup that i have going to my personal gmail account. once i set up dkim on my plesk server then all of the email being sent from plesk started going to inboxes as opposed to being delivered to spam folders. Link to comment Share on other sites More sharing options...
My Domain Labs Posted October 22, 2020 Share Posted October 22, 2020 (edited) 16 hours ago, snake said: Hi, thanks for the reply. Do you mean that the OX suite app downloads all email to the phone instead of using IMAP ? yeah, it is capable of using the microsoft exchange protocol, thats what allows it to sync email, contacts and calendars with mobile devices. so if what the market connect service is offering comes from a licensed OX server, then what i say holds 100% true. between writing my original thread for this and actually going to the OX website yesterday morning, thats the only thing that i can think to add to that topic. Edited October 22, 2020 by My Domain Labs just quoted and forgot to add the message Link to comment Share on other sites More sharing options...
snake Posted October 22, 2020 Author Share Posted October 22, 2020 I think people do not realise that DKIM needs to be setup in every place that sends email form your domain, not just gmail. I have forgotten to set it up in cpanel myself. Link to comment Share on other sites More sharing options...
Cowboy Posted October 23, 2020 Share Posted October 23, 2020 10 hours ago, snake said: if your deliverability is bad on g suite, then you need to make sure you have your spf and dkim setup properly, as that is the usual cause. Also make sure you are not on any blacklists, free gmail is not the same since it is not using your domain, so google themselves are constantly monitoring blacklists for their own domain and banning any acocunts that spam. You must have some other issue affect the google drive backup and sync as that is not normal. I don't use it myself, I use Netdrive, which allows me to map multiple acocunts and services as network drives. Definitely have both DKIM & SPF set up on my DNS. I can only surmise that it must be a domain name listing at one or other spamcop listings from my previous shared hosting IP address, but it's happened to me quite often since changing that my emails land in other people's spam folders. I have had Google twice look at the problem with the Backup & Sync. Reinstalling ti works for a week or two, but then it goes back to the same behaviour of simply shutting itself down for no reason. Anyway, how do we find out more about what OX are offering? I have gone over their website and it's also pretty thin on detail. What exactly are we buying for $1.29 (?) a month? Link to comment Share on other sites More sharing options...
My Domain Labs Posted October 23, 2020 Share Posted October 23, 2020 5 hours ago, Cowboy said: Definitely have both DKIM & SPF set up on my DNS. I can only surmise that it must be a domain name listing at one or other spamcop listings from my previous shared hosting IP address, but it's happened to me quite often since changing that my emails land in other people's spam folders. I have had Google twice look at the problem with the Backup & Sync. Reinstalling ti works for a week or two, but then it goes back to the same behaviour of simply shutting itself down for no reason. Anyway, how do we find out more about what OX are offering? I have gone over their website and it's also pretty thin on detail. What exactly are we buying for $1.29 (?) a month? You can always find out in the Market Connect extension within your WHMCS Dashboard, or if you want to pm me, i can give you a link to a completed OX page sold thru Market Connect. Link to comment Share on other sites More sharing options...
Cowboy Posted October 23, 2020 Share Posted October 23, 2020 3 hours ago, My Domain Labs said: You can always find out in the Market Connect extension within your WHMCS Dashboard, or if you want to pm me, i can give you a link to a completed OX page sold thru Market Connect. I haven't been brave enough to upgrade to v8.0 yet. All I really want to know is what the offer actually comprises. Is it just an IMAP email account using MX records, or is there a cloud storage solution behind that too? If so, what are the space offerings? Link to comment Share on other sites More sharing options...
snake Posted October 23, 2020 Author Share Posted October 23, 2020 it tells you on the website what is included. https://www.open-xchange.com/products/ox-app-suite/ Link to comment Share on other sites More sharing options...
My Domain Labs Posted October 23, 2020 Share Posted October 23, 2020 1 minute ago, snake said: it tells you on the website what is included. https://www.open-xchange.com/products/ox-app-suite/ No offense snake, but that could be apples to oranges... not every OX product release is going to offer the same stuff... as i mentioned in my previous thread, the machine has to be licensed... and that also doesn't tell exactly what is being offered in the market connect packages... Link to comment Share on other sites More sharing options...
snake Posted October 23, 2020 Author Share Posted October 23, 2020 sorry not sure what you mean by "the machine has to be licenced". What machine are you referring to? Link to comment Share on other sites More sharing options...
My Domain Labs Posted October 23, 2020 Share Posted October 23, 2020 the machine hosting OX Link to comment Share on other sites More sharing options...
My Domain Labs Posted October 23, 2020 Share Posted October 23, 2020 you can run a licensed version, or a non licensed version, the licensed version gives active sync and non-licensed version does not. its a whole different feature set between the two Link to comment Share on other sites More sharing options...
snake Posted October 23, 2020 Author Share Posted October 23, 2020 But that is not the version which is offered through WHMCS. The version offered through WHMCS is a hosted cloud service like g suite. Link to comment Share on other sites More sharing options...
My Domain Labs Posted October 23, 2020 Share Posted October 23, 2020 but yet we are unsure of the provider? not gonna lie... looking at the ad that is on my site thru the market connect makes me wanna just buy my own OX license and fire up an OX mail server at my current datacenter... since i can get a dedicated server for $33 a month... it might just be worth it for me to take out a second one and buy my own licensing... i already constructed my entire platform for nothing... it wouldnt take much to add a mailserver Link to comment Share on other sites More sharing options...
snake Posted December 6, 2020 Author Share Posted December 6, 2020 are you saying that provider is not https://www.open-xchange.com/ but someone else running the software on their own server? Link to comment Share on other sites More sharing options...
Kfernan Posted December 18, 2020 Share Posted December 18, 2020 Does anyone know how to suspend an OX account? 😐 Link to comment Share on other sites More sharing options...
LYF Solutions Ray Posted March 16, 2021 Share Posted March 16, 2021 OX App Suite has been the most painful email solution we have ever offered to clients. It appears WHMCS or OX App Suite are selling us the world when it comes to how good this tool is. It sounds good in theory, but then fails to deliver basic functions. For context this was our experience: - Client signed up and received more spam than ever before (even more than shared hosting). OX advised us we need to teach their system. I asked them to check their filters and await their reply. - On the first week of a client sign up, all email stopped delivering. The issue was an OX outage that WHMCS told no one about, nor OX. WHMCS confirmed it was a known problem. No email delivery was fixed for over 24 hours. - Every fortnight we would receive reports from the client that the IP shared by OX was backlisted. OX then assigned a new IP but said it would take 2 weeks or so to function. On follow up, it appeared the new IP was no better. - Another client could not send email internally to each other. OX managed to fix that issue after going back and forth with support. Albeit these issues are being blamed on OX move to a new filter/security provider. When I asked for what the ETA was for these problems, I was told there was none. Overall, I'd recommend avoiding altogether and will stop looking to sell this offering as it has been noting but a waste of time and money. It is disappointing the WHMCS marketplace is selling this if the functionality is so poor and I doubt we were just unlucky in this scenario. 1 Link to comment Share on other sites More sharing options...
Sanora Dev Posted March 26, 2021 Share Posted March 26, 2021 On 3/16/2021 at 2:23 PM, LYF Solutions Ray said: OX App Suite has been the most painful email solution we have ever offered to clients. It appears WHMCS or OX App Suite are selling us the world when it comes to how good this tool is. It sounds good in theory, but then fails to deliver basic functions. For context this was our experience: - Client signed up and received more spam than ever before (even more than shared hosting). OX advised us we need to teach their system. I asked them to check their filters and await their reply. - On the first week of a client sign up, all email stopped delivering. The issue was an OX outage that WHMCS told no one about, nor OX. WHMCS confirmed it was a known problem. No email delivery was fixed for over 24 hours. - Every fortnight we would receive reports from the client that the IP shared by OX was backlisted. OX then assigned a new IP but said it would take 2 weeks or so to function. On follow up, it appeared the new IP was no better. - Another client could not send email internally to each other. OX managed to fix that issue after going back and forth with support. Albeit these issues are being blamed on OX move to a new filter/security provider. When I asked for what the ETA was for these problems, I was told there was none. Overall, I'd recommend avoiding altogether and will stop looking to sell this offering as it has been noting but a waste of time and money. It is disappointing the WHMCS marketplace is selling this if the functionality is so poor and I doubt we were just unlucky in this scenario. Hello, I just want to say that we tested OX mail to, with a couple of our customers and i have to agree with LYF Solutions Ray, we have almost the same experience. Customers get a lot of spam, not all emails get send and/or received, outlook client sometimes doesn't work with error wrong password for smtp and couple of hours later outlook client works again without any modification. We are canceling all subscriptions and not selling this anymore. Poor product in my opinion, not for professionnal users. Greetings, Devias 2 Link to comment Share on other sites More sharing options...
snake Posted December 28, 2021 Author Share Posted December 28, 2021 eek, didn't see those last 2 replies.... I was planning to start using OX when WHMCS 8.4 came out with the forwarding added (finally) but don;t think I will bother now. There is still a distinct lack of reviews online 1 year later. Link to comment Share on other sites More sharing options...
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