Transferring .uk domains

[snake]

When a customer transfers a .uk domain, isn't WHMCS supposed to send them an email with instructions on how to retag the domain?

Or is this email sent by the new registrar?

 

[WHMCS Dan]

Are you referring to transfers out, or transferring a .UK into your WHMCS?

We have some further details on transfers here: https://docs.whmcs.com/Nominet

[snake]

transfer in.

I am using ENOM not nominet
I do not see anything n that link that answers this?

[WHMCS Alex]

Hello @snake,

Quote

When a customer transfers a .uk domain, isn't WHMCS supposed to send them an email with instructions on how to retag the domain?

WHMCS itself does not email out instructions pertaining to how to transfer specific TLDs, such as changing the tag for a .uk domain name.

I would suggest creating a knowledgebase article that covers this and then update the Domain Transfer Initiated email template to reference that article.

[brian!]

22 minutes ago, WHMCS Alex said:

I would suggest creating a knowledgebase article that covers this and then update the Domain Transfer Initiated email template to reference that article.

Enom's relevant doc can be found here - perhaps copy & adjust for your own kb article (if you're going down that road).

although it would be possible to include specific content directly in the DTI email template if you really wanted to - as it's just a Smarty if statement to see if the domain name ends in .uk (or xxx.uk if you needed to be more 3rd-level specific - but I don't think you will)... this might also require changes to the Smarty Security Policy too to allow you to use additional PHP functions and/or modifiers in the template.

btw - I always think it's a little naughty for enom to potentially charge a 2 years renewal for a uk transfer when .uk transfers are free to the receiving registrar and don't add additional years automatically...  that line in their doc that says that the registry (Nominet) requires transfers to be 2 years certainly isn't true today, nor do I believe was it back in 2015 (when enom's article is dated) or even before... and I speak as a long-standing Nominet member!

[snake]

enom  do a pre-auth and only charge if there is less than 90 days left until renewal, then they will renew it. If there is less than 90 days they don't charge you.
It does actually mention this in the article you linked to as well.

But since WHMCS ignores this, you have no choice but to either charge for the transfer and renew by default, or NOT charge and swallow the cost if its less then 90 days.

Edited August 18, 2020 by snake

[brian!]

9 minutes ago, snake said:

enom  do a pre-auth and only charge if there is less than 90 days left until renewal, then they will renew it. If there is less than 90 days they don't charge you.
It does actually mention this in the article you linked to as well.

yes I read it - my point is they're doing this though their own choice, not because they have to.

9 minutes ago, snake said:

But since WHMCS ignores this, you have no choice but to either charge for the transfer and renew by default, or NOT charge and swallow the cost if its less then 90 days.

*you* may have no choice - but with regards to .uk transfers, I see transfer and renewal as two separate things and can be dealt with separately... maybe it's just an advantage of dealing with the registry directly, but certainly not all registrars (e.g Nominet members) will handle .uk transfers like enom seem to do.

[snake]

Hmm so this is a little confusing. I have recently setup a  new whmcs system and this question occurred to me.

I have another whmcs system which has been running for years, I have not edited the domain transfer email template, so it only contains the default instructions, yet .uk domain transfers have been going through just fine.
So I am just wondering where the customers are getting the instructions to retag the domains if they are not coming form whmcs.

[snake]

I cannot comment on that as I only use enom.  But regardless of which registrar I use, I must rely on the way that WHMCS handles it. And WHMCS  does not make any allowances for how enom deals with transfers.
I did used to have a nominet tag, but it wasn't worth the effort or the renewal cost for the number  of .uk domains I had in it, it was easier and cheaper to just use enom.