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record user ip on each ticket reply ?


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now,only when clients submit ticket,

thier ip will be record on begin.

but when they reply ticket,

it will not be recorded on ticket any more,

how can i add/show their ip on each time's reply ?



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9 minutes ago, rugg said:

how can i add/show their ip on each time's reply ?

it's intended behaviour to only show the IP Address on the client's first ticket post - if you need it on all of their ticket replies, then you might need to use a TicketUserReply action hook to get the IP and add it to the bottom of the reply.... though of course, IPs can be faked or masked.

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