rugg Posted July 1, 2020 Share Posted July 1, 2020 Hi, now,only when clients submit ticket, thier ip will be record on begin. but when they reply ticket, it will not be recorded on ticket any more, how can i add/show their ip on each time's reply ? thanks 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted July 1, 2020 Share Posted July 1, 2020 9 minutes ago, rugg said: how can i add/show their ip on each time's reply ? it's intended behaviour to only show the IP Address on the client's first ticket post - if you need it on all of their ticket replies, then you might need to use a TicketUserReply action hook to get the IP and add it to the bottom of the reply.... though of course, IPs can be faked or masked. 0 Quote Link to comment Share on other sites More sharing options...
Reza Dehbozorgi Posted January 19 Share Posted January 19 Dear brian! Can you help to create this action hook? 0 Quote Link to comment Share on other sites More sharing options...
bear Posted January 19 Share Posted January 19 1 hour ago, Reza Dehbozorgi said: Dear brian! Can you help to create this action hook? You should probably read his profile signature. 0 Quote Link to comment Share on other sites More sharing options...
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