twister Posted March 22, 2020 Share Posted March 22, 2020 Hi guys, Are there any hooks for sending email notification to operator when a ticket is being assigned to him ? I have operators that get involved only when tickets are assigned to them but they have to check admin page every so hrs. To make the process easier a email notification when ticket is assigned to them would make life easier. 0 Quote Link to comment Share on other sites More sharing options...
bear Posted March 22, 2020 Share Posted March 22, 2020 This won't work for what you need? https://docs.whmcs.com/Ticket_Notifications 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted March 22, 2020 Share Posted March 22, 2020 18 minutes ago, twister said: Are there any hooks for sending email notification to operator when a ticket is being assigned to him ? how are you assigning the ticket to them ?? 19 minutes ago, twister said: I have operators that get involved only when tickets are assigned to them but they have to check admin page every so hrs. To make the process easier a email notification when ticket is assigned to them would make life easier. if you Flag them from the Options tab, the assigned admin (unless you are assigning to yourself) should receive an email (using the Support Ticket Change Notification template) telling them that they've been assigned to the ticket. https://docs.whmcs.com/Support_Tickets#Options 0 Quote Link to comment Share on other sites More sharing options...
twister Posted March 22, 2020 Author Share Posted March 22, 2020 "if you Flag them from the Options tab, the assigned admin (unless you are assigning to yourself) should receive an email (using the Support Ticket Change Notification template) telling them that they've been assigned to the ticket." - that's the one. when i assign ticket to operator he doesn't get a notification about it. 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted March 22, 2020 Share Posted March 22, 2020 4 minutes ago, twister said: when i assign ticket to operator he doesn't get a notification about it. is the email template disabled ? I double-checked by testing it locally before posting, and the support operator received the email when I flagged a ticket to them. 0 Quote Link to comment Share on other sites More sharing options...
twister Posted March 22, 2020 Author Share Posted March 22, 2020 i don't have such email template, these are my email support templates http://prntscr.com/rkofhs 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted March 22, 2020 Share Posted March 22, 2020 50 minutes ago, twister said: i don't have such email template, these are my email support templates http://prntscr.com/rkofhs it's under the admin email templates... 0 Quote Link to comment Share on other sites More sharing options...
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