Domain Renewal Maximum Term Enforcement Not Working Properly

[Evolve Web Hosting]

v7.9.2

Pricing for every year 1-10 is enabled on the back end. Customer has a domain expiring in less than a year and the renewal options are only up to 5 years. Years 4 and 6-9 should be showing too.

[WHMCS John]

Hi @EvolveWebHosting,

I've tested on my 7.9.2 installation and all looks good from here:

 

Can you share a screenshot of your .com TLD pricing please?

[brian!]

On 20/02/2020 at 00:16, EvolveWebHosting said:

Pricing for every year 1-10 is enabled on the back end. Customer has a domain expiring in less than a year and the renewal options are only up to 5 years. Years 4 and 6-9 should be showing too.

I don't suppose this client is in a client group and using a pricing slab with just prices for these limited years ??

[Evolve Web Hosting]

On 2/21/2020 at 9:36 AM, brian! said:

I don't suppose this client is in a client group and using a pricing slab with just prices for these limited years ??

Yeah that was the issue. Only a select few are part of this group.