Tom Wilson Posted January 25, 2020 Share Posted January 25, 2020 Hi We enabled the direct debit gateway, but does not seem to actually do anything? How do we set this up? The success message shows: Offline Credit Card Payments are processed manually.You will receive confirmation by email once your payment has been processed. 0 Quote Link to comment Share on other sites More sharing options...
Tom Wilson Posted January 25, 2020 Author Share Posted January 25, 2020 Just enabled Stripe SEPA and getting this error: The bank account details you entered were declined. Please try a different account or contact support. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted January 25, 2020 WHMCS Support Manager Share Posted January 25, 2020 Hi @Tom Wilson, A Direct Debit Processing report is provided so you can manually process payments via the Direct Debit Mode. More details are located in the module's documentation: https://docs.whmcs.com/Direct_Debit Regarding the Stripe SEPA module message, please follow these steps to begin troubleshooting: https://help.whmcs.com/m/payments/l/679733-troubleshooting-payment-issues 0 Quote Link to comment Share on other sites More sharing options...
Tom Wilson Posted January 26, 2020 Author Share Posted January 26, 2020 Hi @WHMCS John I get the following error: Invoice ID => 8800 User ID => 1 Amount => 0.93 gatewayId => currency => GBP message => Invalid Remote Token For Gateway: 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted January 26, 2020 WHMCS Support Manager Share Posted January 26, 2020 Hi @Tom Wilson, Thanks for providing that information. Does the error occur if switching temporarily to the stock "Six" template? If it does, this indicates that the custom template is missing some oft he required updates for v7.9: https://help.whmcs.com/m/93401/l/1184628-problems-with-one-or-more-features-following-update 0 Quote Link to comment Share on other sites More sharing options...
Tom Wilson Posted January 27, 2020 Author Share Posted January 27, 2020 On 26/01/2020 at 12:17 PM, WHMCS John said: Hi @Tom Wilson, Thanks for providing that information. Does the error occur if switching temporarily to the stock "Six" template? If it does, this indicates that the custom template is missing some oft he required updates for v7.9: https://help.whmcs.com/m/93401/l/1184628-problems-with-one-or-more-features-following-update Hi, It has the same error. But the form asks for an IBAN? Does it not support UK-based sort-code and account number? 0 Quote Link to comment Share on other sites More sharing options...
Tom Wilson Posted January 27, 2020 Author Share Posted January 27, 2020 1 minute ago, Tom Wilson said: Hi, It has the same error. But the form asks for an IBAN? Does it not support UK-based sort-code and account number? Add int this, When you do enter an IBAN it says 'The type `sepa_debit` is not a valid source type.' 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted January 28, 2020 WHMCS Support Manager Share Posted January 28, 2020 Hi @Tom Wilson, Yes, the Stripe SEPA module can be used for customers in Euro-zone countries to make payments using their IBAN. UK banks are not members of the scheme so cannot use it. Consider using GoCardless instead which supports multiple different schemes: https://docs.whmcs.com/GoCardless This error can also be shown if a Stripe account is too new or too many transactions are attempted. Quote Before you can accept SEPA Direct Debit, your Stripe account must regularly process card payments for 30 days. SEPA Direct Debit payments are also subject to processing volume limits, and payments can fail if you exceed your limits. Source: https://stripe.com/docs/sources/sepa-debit 0 Quote Link to comment Share on other sites More sharing options...
Tom Wilson Posted January 28, 2020 Author Share Posted January 28, 2020 44 minutes ago, WHMCS John said: Hi @Tom Wilson, Yes, the Stripe SEPA module can be used for customers in Euro-zone countries to make payments using their IBAN. UK banks are not members of the scheme so cannot use it. Consider using GoCardless instead which supports multiple different schemes: https://docs.whmcs.com/GoCardless This error can also be shown if a Stripe account is too new or too many transactions are attempted. Source: https://stripe.com/docs/sources/sepa-debit Thanks. Is it possible to only show certain payment gateways on certain products? For example, I only want GoCardless to show if it's the Pay as You Go service. Thanks 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted January 29, 2020 WHMCS Support Manager Share Posted January 29, 2020 Hi @Tom Wilson, Payment gateways are currently set on a product-group basis. So you could divide your products into different groups and restrict access to certain gateways that way. Docs: https://docs.whmcs.com/Products_and_Services#Product_Groups 0 Quote Link to comment Share on other sites More sharing options...
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