Maxmind Now working anymore?

[kingbrend]

Hi, we're having a problem since the update where payments which should be blocked by WHMCS continue through to Stripe

Customer get the notification of high risk/payment blocked but actually the payment goes through to Stripe

Luckily I'm on top of it and I've had to refund 40-50 payments to prevent fraud disputes later on. 

Is this a problem for other people? Are payments which should have been blocked still going through for people? 

[kingbrend]

No response? It seems like Maxmind + WHMCS is working perfectly fine for others?

It would be interesting to see people start coming in complaining that payments which should have been blocked, go through, and they have a dispute on their Stripe account for accepting high risk payments. People would start losing their Stripe accounts. 

Maybe people just don't notice this problem yet..

[WHMCS John]

Hi @kingbrend,

This is currently the designed behaviour in version 7.8 when used with Stripe Payment Intents; the card will be pre-authorised upon placing the order. A charge is only made when the fraud check completes successfully.

This pre-auth hold will be released by the  bank if no charge is made after a period of time.

We are looking to further finesse this behaviour in v7.9 to cancel the hold if the fraud check is subsequently failed.

[kingbrend]

@WHMCS John The problem is payments aren't being preauthorized, they're being charged right away. I have to manually refund payments that are charged days later after customer complains to me about the double, triple or more charge. How do I make it where payments are pre-authorized instead and ONLY charged when fraud checks complete successfully? 

[WHMCS John]

Hi @kingbrend,

I performed a test on my stock 7.8.3 install, placing an order as a new client and failing the fraud check.

I confirmed that an uncaptured transaction is logged in Stripe (see attached).

Please ensure you've applied the 7.8.3 maintenance release, and any custom templates are up-to-date. We recommend using the Standard Cart order form template or its children with Stripe:

• Standard Cart
• Premium Comparison
• Pure Comparison
• Supreme Comparison
• Universal Slider
• Cloud Slider

https://docs.whmcs.com/Version_7.8.0_Release_Notes#Template_Changes

[kingbrend]

@WHMCS John Thanks a lot John. 

So we needed to update to 783 for it to functional as your screenshot. 🙂

Thanks for your help.