Dates on invoices after regenerating invoice

[slim]

On occasion a client will call asking me to adjust their due invoice from say a 12 month renewal to 3 or 6 month renewal.

Usually, I delete the due invoice, then update their hosting package from yearly -> quarterly and auto calculate the price and save.

Then I generate the invoice for that package. 

When I do this, the dates on the new invoice are out - usually by a year into the future. 

There must be a way to avoid this? 

[WHMCS ChrisD]

@slim Do you change the next due date before regenerating? A Simpler way would be to cancel the existing invoice and then use Upgrade/Downgrade on the product/services tab  to change the service from Monthly to the new cycle

[slim]

The next due date remains the same - as the invoice hasn't been paid, it doesn't get set to the next date? Maybe I will try the other way (downgrade)

[WHMCS ChrisD]

Hmm that is odd, the best practice is to use the upgrade/downgrade functionality rather than manually/

[slim]

OK, so delete the current unpaid invoice, then use upgrade/downgrade. Will do.

[WHMCS ChrisD]

Perfect, let us know if you need any other assistance @slim!

[zitu4life]

I have been doing that editing current invoice dates manualy (27-08-2019 - 26-08-2020) to 27-08-2019-02-2020)...to downgrade from 12 months to 6 months...and send it again to clients and when client pays this same invoice, after invoice gets status paid, I will change billing cicly from 12 to 6 months...Chris advice looks much better, in my case somethimes I usually forget to alter cicly because I have to do that after invoice gets status PAID, and could happen days later, and it gets me on trouble with client ask me later( but I told you before to change biling cicly, so why are you invoice me again)

Edited August 27, 2019 by zitu4life